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Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is There a Smarter Way to Handle Excess Active and Obsolete Inventory? by SAP America Inc August 07, 2009 - (Free Research) Learn efficient ways to handle excess and obsolete inventory. Excess at-risk inventory ultimately impacts a company's bottom line. Tactics used to resolve inventory issues can be costly. Using private, on-line, competitive auction portals provides one way to manage excess inventory with low-overhead execution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ Reference Architecture Sizing and Best Practices for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc. October 2009 - (Free Research) This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migrate from a Proprietary Server Architecture? - Open Systems Provide Way to Exit Money Pit by Dell, Inc. and Intel May 2009 - (Free Research) In this down economy, now is the time to examine the total cost of ownership (TCO) of your proprietary server infrastructure and migrate to a more cost-effective open systems platform designed for tomorrow. If this hits home for you, please read on. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Optimizing the Datacenter for Cost and Efficiency by Dell, Inc. and Intel April 2009 - (Free Research) The current state of the datacenter, demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Today, lowering the energy and administration/management costs are two key focus areas of datacenter managers in the Asia/Pacific region. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top 10 Reasons to Upgrade to Windows Server 2008 R2 by Dell and Microsoft October 2009 - (Free Research) Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SCALING VIRTUAL DESKTOPS ON SUN FIRE™ X4450 SERVERS: Evaluating Performance and Capacity with VMware by Sun Microsystems, Inc. and Intel Corporation March 2009 - (Free Research) Managing desktop environments across the enterprise can be challenging for many organizations. Virtualization of desktop systems is an increasingly popular solution, but requires scalability and balanced design for successful implementation. This white paper discusses the use of Sun Fire X4450 servers as a virtual desktop infrastructure platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Crystal Reports - The Affordable, Trusted Solution that Just Works by SAP BusinessObjects August 2009 - (Free Research) With Crystal Reports - solve report design and information sharing issues through: powerful report and dashboard mashups, secure report sharing, management, scheduling and publishing - an affordable, cross-platform solution, that just works. (DEMO) GO TO DEMO

HP ProLiant G6 Servers & Server Blades: AMD and HP providing over a decade of technological innovation by HP, Vmware and AMD September 2009 - (Free Research) This brochure provides an overview of the HP Proliant G6 live of Servers. Based on AMD’s Opteron processor, HP delivers a line of servers offering high performance while reducing power and cooling requirements. (BROCHURE) VIEW ABSTRACT | GO TO

Sustainable IT virtualization helps Earth Rangers accommodate 100 percent growth while saving 90 percent on data center space and 85 percent on energy costs by Dell and VMware March 2009 - (Free Research) When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increasing Reliability and Availability in a Virtualized SQL Server Environment by Marathon Technologies September 2009 - (Free Research) As companies continue to consolidate and look for best possible uses of both existing and new computer hardware, nowhere is this more apparent than server management. This paper will provide you some best practices and key success stories that you can use in designing and implementing your own virtualized SQL environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Try BIRT Report Designer Today to design Rich interactive content by Actuate May 2009 - (Free Research) BIRT Report Designers are easy-to-use, visual report development tools that offer programmatic control, extensibility and a component-based model for reuse. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Oracle WebLogic Suite 11g Technical White Paper by Oracle Corporation June 2009 - (Free Research) Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

vSphere Virtual Infrastructure Business Ready Solutions for the R610 and R710 PowerEdge Servers by Dell, Inc. and Intel July 2009 - (Free Research) This white paper presents a sample Dell solution -- using the Dell R610 and R710 PowerEdge Servers (powered by Intel® Xeon® processor 5500 Series) -- designed to tolerate faults at multiple infrastructure layers to provide maximum level of availability for the virtual infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Virtualization Advisor by Dell, Inc. and Intel September 2009 - (Free Research) This tool is designed as a guide for customers with a comfortable knowledge of virtualization and their server/storage environment. Simply enter in a few vital pieces of information and the Dell Virtualization Advisor will create a customized virtualization solution to match your needs. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Dell PowerEdge Servers -- Introducing the Latest Generation by Dell, Inc. and Intel September 2009 - (Free Research) Whether you need a tower, rack, or blade server, or a combination of these, Dell's comprehensive, award-winning PowerEdge family can meet your needs. Dell servers excel in virtualization, power and cooling, embedded systems management, and purposeful design. (BROCHURE) VIEW ABSTRACT | GO TO

Dell PowerEdge Blade Solutions - Energy Efficiency that can't be beat by Dell, Inc. and Intel January 2008 - (Free Research) The Dell PowerEdge M-series blade solution is a breakthrough in enterprise server architecture. Built from the ground up using Dell's Energy Smart and FlexIO technologies, the M-series is designed to combat data center sprawl and IT complexity. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Windows Server® 2008 Fasttrack by Dell and Microsoft October 2009 - (Free Research) Dell's FastTrack for Windows Server® 2008 includes assessment, design and validation consulting performed in a phased, contiguous approach. FastTrack is Dell's recommended end-to-end service for customers that would like a validated, repeatable migration process necessary to deploy a best of breed, Windows Server 2008 solution. (DATA SHEET) VIEW ABSTRACT | GO TO

ZT Systems 1226Ra 1U Datacenter Server by ZT Systems October 2009 - (Free Research) An ideal solution for dense computing environments where energy and thermal efficiency are at a premium. Featuring the Six-Core AMD Opteron Processor 2419 EE, this solution is designed with ZT's signature data center server engineering expertise for the groundbreaking new levels of performance per watt cloud computing providers demand. (DATA SHEET) VIEW ABSTRACT | GO TO

Just Enough Early Architecture to Guide Development by TheServerSide.com October 2009 - (Free Research) This session is designed to help you capture the best architecture/technical solutions and ensure that they are repeated by all developers. (VIDEO) VIEW ABSTRACT | GO TO

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