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Your search for keyword: Virtual Call Center Events returned 878 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Redefining Backup & Recovery: A Call to CIOs by CommVault Systems, Inc.

May 16, 2012 - (Free Research) Modernizing your IT environment can be a futile development if you don't keep your backup and recovery operations up to speed.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Building blocks for data center DNA by Dell, Inc. and Intel

April 25, 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

vCenter Operations by VMware, Inc.

March 01, 2011 - (Free Research) Virtualisation and cloud computing are causing many organisations to take a second look at their existing management processes. This product brief discusses how one management platform distinguishes itself in a highly competitive market and reveals exclusive results from recent research on this topic.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Delivering on high cloud expectations by ComputerWeekly.com

March 10, 2012 - (Free Research) <p>Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.</p>
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Data Center Servers and Storage E-book Chapter 1: Selecting a Server for Virtualization by Hewlett-Packard Company

March 24, 2011 - (Free Research) Selecting a new server is always a crucial call, but virtualization adds some wrinkles. Selection criteria should emphasize hardware attributes that demand serious consideration in a virtual environment. Read chapter one of this e-book and learn best practices and gain expert advice on selecting a server for virtualization.
(EBOOK) VIEW ABSTRACT | GO TO

Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

RecoverTrac v2.0 Technical White Paper: Service-Oriented Disaster Recovery by FalconStor Software

April 22, 2011 - (Free Research) This technical white paper discusses the concerns associated with DR, and explains in detail how RecoverTrac technology addresses a full range of DR challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Interactive Classroom: Automating Disaster Recovery with Virtualization by Dell, Inc.

March 28, 2012 - (Free Research) Virtualization has introduced technologies that allow for a more efficient and simple restoration of data and services after a disaster. In this interactive classroom, we cover what you need to know about implementing a disaster recovery strategy, taking advantage of DR tools and setting processes and policies.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Security Management -This is the Real-time Information your Organization Needs by NetIQ

March 09, 2012 - (Free Research) To maintain a strong security posture and make informed decisions, organizations must have real-time information about and analysis of security events. View this paper to explore a solution that enables better visibility, streamlined security operations, enforcement of policy controls across physical, virtual and cloud environments and more.
(EBRIEF) VIEW ABSTRACT | GO TO

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation

December 01, 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Increase Application Scalability and Improve System Utilization with Oracle VM Server for SPARC by Oracle Corporation

May 03, 2010 - (Free Research) This Oracle white paper describes the application of Oracle VM Server for SPARC to implement high-capacity enterprise systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Application Scalability and Improve System Utilization with Oracle VM Server for SPARC by Oracle Corporation

May 03, 2010 - (Free Research) This Oracle white paper describes the application of Oracle VM Server for SPARC to implement high-capacity enterprise systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
(EBOOK) VIEW ABSTRACT | GO TO

How to Dramatically Speed Accounting and Business Processes by Exact Software

March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Closed Loop Lifecycle Planning: Optimizing for Energy Efficiency in the Upcoming Technology Refresh Cycle by Hewlett-Packard Company

January 31, 2008 - (Free Research) This paper encourages all businesses to consider a more formal "green" strategy in regards to client computing and the technology refresh cycle. The timing could not be better. There is also a business case to be made that the 'business as usual' environment could view the "green" initiative as a compelling event unto itself.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Network Availability with Oracle VM Server for SPARC by Oracle Corporation UK Ltd

December 20, 2010 - (Free Research) This technical white paper is the second in a series that is designed to help map I/O best practices from the physical world into the virtual world supported by logical domains.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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