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The Social Customer Engagement Index by SAP America, Inc. July 25, 2011 - (Free Research) This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies. September 2008 - (Free Research) This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Trends in business intelligence by ComputerWeekly.com January 2011 - (Free Research) Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals. (IT BRIEFING) VIEW ABSTRACT | GO TO

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc. January 2012 - (Free Research) This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email archiving services by Arrow Electronics, Inc. June 2008 - (Free Research) Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

DataNAS XP by Excel Meridian Data, Inc. The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

International Transportation Management Benchmark Study:Winners See Strategic Value of Visibility by SAP America, Inc. January 2012 - (Free Research) This third annual study examines how successful firms are managing international transportation and emerging trends in the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Midmarket Business Intelligence trends, strategy update and expert advice by SAP America, Inc. May 2011 - (Free Research) This eBook provides expert advice to help your midmarket organization find success with BI and analytics. (EBOOK) VIEW ABSTRACT | GO TO

Lean Manufacturing by IFS January 2012 - (Free Research) This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the PMO: The IT perspective by ComputerWeekly.com May 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. (IT BRIEFING) VIEW ABSTRACT | GO TO

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Intelligence Applications Overview by Oracle Corporation January 2011 - (Free Research) This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Right Foundation for Growing Global by SAP America, Inc. July 2011 - (Free Research) This paper delves into the trend of aquiring and integrating a human capital management (HCM) application in order to aid in global growth. Continue reading to discover the advantages application integration can provide growing companies, as well as impressive cost-cutting results of HCM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Trends in HR Shared Service Delivery: Service Quality is Gaining Importance on the Agendas of Shared Service Decision-Makers by SAP America, Inc. July 2011 - (Free Research) This white paper demonstrates how, with the right organizational concepts and technology in place, shared services can deliver on promises for both lower costs and better service quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Service in Volatile Markets by Microsoft September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. (WHITE PAPER) GO TO WHITE PAPER

Industry Trends & Perspectives - Data Protection for Virtual Server Environments by Quantum Corporation August 2008 - (Free Research) This webcast by Quantum technologies highlights the challenges of integrating server virtualization into an existing computing environment and shows you solutions for dramatically improving the efficiency of your backup operation. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Clinical Archiving Made Simple - Compliance, Protection, And Unified Availability That Scales by Dell, Inc. May 2011 - (Free Research) Medical imaging is achieving phenomenal growth. This advance in patient care comes at a cost - a data explosion and resulting silos of clinical information that threaten to overwhelm your data center. With the Unified Clinical Archive, you can store, access, and share medical files from all your medical imaging applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ovum: Security trends to watch in 2011 by ComputerWeekly.com January 2011 - (Free Research) Security needs are growing fast. Businesses are facing a large-scale and well-resourced criminal network intent on defrauding them and their customers. On top of this there is the growing threat of cyber espionage, and the need to meet ever more stringent compliance benchmarks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airline IT Trends Survey by ComputerWeekly.com June 2010 - (Free Research) For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Automotive Supplier Accelerates Lean Operations with EnterpriseIQ by IQMS January 2011 - (Free Research) Nissen Chemitec America has utilized several different systems to manage enterprise operations but these systems weren’t designed to meet the specific needs of automotive injection molding suppliers. Nissen selected EnterpriseIQ because it meets manufacturing-specific functionality and automotive industry requirements in a single-database system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BI for the CPG Industry - Supply Chain Visibility Drives Performance by SAP America, Inc. January 2011 - (Free Research) CPG companies are discovering that high product volume sales come at the expense of extreme data complexity. Companies struggle to maintain open lines of communication with retail customers and distributors trying to manage the flow of product. Learn how CPG companies deliver BI to business managers to better manage fluctuating product demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Vendor Spotlight: Leveraging Next-Generation Service Delivery In The Cloud by CSC January 2012 - (Free Research) Changing business requirements and customer demands are pushing cloud to the forefront. Access this exclusive report from IDC to investigate the key benefits that cloud has over traditional delivery models, current market trends, cloud offerings and challenges providers are facing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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