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Your search for keyword: Test Call returned 238 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Miercom Report Avaya WLAN Controller 8180 by Avaya
December 02, 2011 - (Free Research) This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.
(TEST RESULTS) VIEW ABSTRACT | GO TO

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.
March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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FCR Done Right! by Enkata Technologies
April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TestPlant Uses ABBYY OCR to Streamline Software Testing by ABBYY
May 2012 - (Free Research) Read this brief case study to learn how one company leveraged performance testing to increase their productivity when performing data-driven testing.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Testing Services from SAP Improving The Reliability And Performance by SAP America, Inc.
October 2010 - (Free Research) How are SAP customers dealing with the growing complexity of their software environments? By building a testing strategy into their project planning and operations. Find out how to take advantage of testing strategy assessment services from SAP Consulting - to lower risk, reduce cost, and boost efficiency.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Advanced Infrastructure Manager: Simplifying development & test operations by Dell, Inc. and Intel
April 2011 - (Free Research) Do you have a large, complex set of interconnected, multi-tier applications that need ongoing development and testing? Spending too much time and resources setting up physical machines and resetting them than actually doing development and testing? Do you lack sufficient machines to test your multi-tier applications the right way? You're not alone.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Test Environment Access Constraints: The Impact on Testing and Quality by Parasoft Corporation
May 2012 - (Free Research) <p>Access this resource to find survey results of polled software developers, testers, and performance test engineers about their access to test environments. Learn how you can increase your test environment access to ensure higher quality test processes and significantly increase your project success rate.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Testing Tips and Strategies by Micro Focus
May 2012 - (Free Research) <p>In this e-guide learn about application performance testing in the cloud and J2EE. Discover tips and best practices for ensuring high quality testing in both environments.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

Maintaining an Agile Test Environment by Micro Focus
May 2012 - (Free Research) <p>This expert resource guides you through case studies focusing on testing in agile development environments. Learn tips for agile testing and discover the collaboration that must take place between testers and programmers in order for automation to be successful.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

Software Testing Best Practices by Micro Focus
May 2012 - (Free Research) <p>Read this expert guide to learn four best practices to increase your software testing quality and accuracy while decreasing your overall costs. Also, use this as a guide to inform your managers about how to best manage software testing processes.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

Testing and Quality Management - Best Practices by SAP America, Inc.
February 2010 - (Free Research) <p>Read this white paper to learn the best practices for testing and configuration that Aberdeen's best-in-class designated organizations used to reduce operating costs by 26% and improve process efficiencies by 41% so you can adopt them to create a streamlined, stable IT environment for your business.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On-Demand Test Environments for Development and QA by Parasoft Corporation
May 2012 - (Free Research) <p>Read this white paper to learn what’s making the task of quality assurance in testing environments difficult and what you can do to overcome it. Discover an approach that enables developers and testers to easily configure a test environment from existing components in order to meet a specific test requirement.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What Upper Management Should Know About Managing Software Testing Processes by Micro Focus
May 2012 - (Free Research) <p>Read this expert article to discover exactly what your managers needs to know about software testing. Find tips on how to make processes run more smoothly and ways to make sense of large quantities of data to make the most informed decisions possible.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

Tips On Performance Testing and Optimization by Micro Focus
May 2012 - (Free Research) Read this expert resource to learn how to use testing tools in a typical Java 2 Enterprise Edition (J2EE) environment for application performance testing. Also find four simple steps to follow to effectively track down the bottlenecks in your system.
(EGUIDE) VIEW ABSTRACT | GO TO

The benefits and drawbacks on test automation by Micro Focus
May 2012 - (Free Research) Automating software testing may seem ideal but like everything there are benefits and drawbacks. This expert resource features advice from software expert Peter Walen on the pros and cons of automation.
(EGUIDE) VIEW ABSTRACT | GO TO

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