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Your search for keyword: Solutions Customer Service (General) returned 2275 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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How Ruggedness Reduces TCO for Mobile Computers by Intermec
May 11, 2011 - (Free Research) General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Lending and Credit Solution Brief by ILOG, an IBM Company
April 2008 - (Free Research) This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight
June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation
September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boost Profitability with More Efficient Resource Scheduling by SAP America, Inc.
May 2012 - (Free Research) This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service. Smarter. Redefining commerce in the age of the customer by IBM
May 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.
May 2012 - (Free Research) This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
(EGUIDE) VIEW ABSTRACT | GO TO

Defining the 21st Century salesperson by SAP America, Inc.
May 2012 - (Free Research) This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Redefining commerce in the age of the customer by IBM
May 2012 - (Free Research) Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Buy. Smarter. Redefining commerce in the age of the customer by IBM
May 2012 - (Free Research) Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact
January 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Best Strategies for a Successful CRM Strategy Implementation

 by Epicor Software Corporation
May 2011 - (Free Research) How to have a successful customer relationship management (CRM) implementation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin
October 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Decision Management Systems: A practical guide to using business rules and predictive analytics by IBM
October 2011 - (Free Research) In this book, James Taylor, decisions management systems expert, explores how to use your decision management systems to drive unprecedented levels of business value.
(BOOK) VIEW ABSTRACT | GO TO

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation
October 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
(EBOOK) VIEW ABSTRACT | GO TO

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right! by Enkata Technologies
April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.
April 2012 - (Free Research) This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding the Value of Customer Experience Management by OpenText
April 2012 - (Free Research) This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Work Smarter. Sell Better. Win More. by SAP America, Inc.
April 2012 - (Free Research) Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.
April 2012 - (Free Research) <p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making a Single View of the Customer Work by DataFlux Corporation
June 2011 - (Free Research) As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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