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Navigating the path to satisfying online customer experience by Tealeaf November 23, 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. (EGUIDE) VIEW ABSTRACT | GO TO

3 Steps To Securing Your Network And Preventing Common Security Mistakes by Global Knowledge August 27, 2009 - (Free Research) Securing an organization's assets requires work, but there are some basic steps that can simplify the task by taking a one-two-three approach. In this whitepaper, you'll learn how you can sort your security controls by categorizing and grouping them in order to help prevent common security problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Critical Questions to Ask a Manufacturing ERP Vendor by Plex Systems October 19, 2010 - (Free Research) Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Critical Questions to Ask a Manufacturing ERP Vendor by ComputerWeekly.com October 19, 2010 - (Free Research) Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sharepoint WAN Optimization And WAFS by Peer Software February 17, 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems September 13, 2005 - (Free Research) Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Centralized Backup Can Ease Remote Site Data Protection Challenges by Quantum Corporation February 02, 2012 - (Free Research) Check out this E-Guide to learn how centralized backup can help address some of today's remote site data backup and protection challenges. In this guide you'll learn the keys to remote backup and recovery, and discover how technologies like deduplication and cloud are becoming part of these processes. Read on to learn more. (EGUIDE) VIEW ABSTRACT | GO TO

SearchDisasterRecovery Tutorial: Using VMware Site Recovery Manager for Disaster Recovery by Dell and VMware May 19, 2011 - (Free Research) Read this tutorial from SearchDisasterRecovery to find out the additional requirements of VMware’s SRM in order to provide replication of your virtual machine data to a DR site. (EGUIDE) VIEW ABSTRACT | GO TO

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VMware vCenter Site Recovery Manager disaster recovery best practices by Dell and VMware March 11, 2011 - (Free Research) In this tutorial on Site Recovery Manager disaster recovery best practices, learn what you need in place to use VMware Site Recovery Manager, how to test and execute your recovery plans, and if Site Recovery Manager would be a good fit for your company's disaster recovery strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Think Global Act Local: How to Find the Right ERP to Optimize Your Multi-Site,Multi National Operation by Sage Software January 05, 2012 - (Free Research) This white paper details the challenges faced by multi-site and multinational organizations and describes what to look for in an enterprise resource planning (ERP) solution to address these issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recover lost online revenue with customer experience management by Tealeaf November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PeerLock Server v3.0.x by Peer Software October 22, 2010 - (Free Research) For company's using Microsoft DFS Replication to mirror file servers across multiple office sites, DFSR lacks distributed file locking to control version conflicts. PeerLock adds file locking to a DFSR mirrored servers. Learn how this trial software can help you by downloading today. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

RecoverTrac v2.0 Technical White Paper: Service-Oriented Disaster Recovery by FalconStor Software April 22, 2011 - (Free Research) This technical white paper discusses the concerns associated with DR, and explains in detail how RecoverTrac technology addresses a full range of DR challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites by Oracle Corporation April 2011 - (Free Research) Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For the Small to Medium-Sized Company Backup is All About Recovery Time by QuorumLabs December 2011 - (Free Research) Products like QuorumLabs onQ Site Recovery Appliance allow the small to mid-sized company to bring an application back online in a matter of minutes by leveraging on-site appliances and virtualization. Read this brief white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whitepaper - Simplifying Disaster Recovery (DR): One-Button Failover/Failback for Combined Physical/Virtual Data Centers by FalconStor Software February 2010 - (Free Research) The FalconStor® Continuous Data Protector (CDP) solution can be deployed in conjunction with VMware vCenter Site Recovery Manager. This unique implementation dramatically speeds both processes and reduces costs while ensuring achievement of recovery time objectives (RTO). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile adult industry is a sexy business opportunity by ComputerWeekly.com November 2010 - (Free Research) The global adult industry is among the largest in the world, estimated to be worth nearly $100 billion worldwide by 2006. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies. September 2008 - (Free Research) In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware by Dell and VMware March 2009 - (Free Research) Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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