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Your search for keyword: Recovery Federal Contact returned 262 results.
 
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Federal BP Whitepaper "Your Network is the New Battlefield" by IBM
January 11, 2012 - (Free Research) Taking a proactive approach to information and network security is vital to combating the ever-increasing multitude of cybersecurity threats. Access today’s whitepaper to learn more about a flexible automation framework for continuous monitoring and management to help maintain network security.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate Virtualization Initiatives With Agentless Backup for VMware by Acronis
December 14, 2011 - (Free Research) Get virtualization enabled with Acronis Backup & Recovery 11, the only solution that seamlessly integrates disaster recovery and data protection for your physical, virtual and cloud.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Software Trial: Integrated Backup, Recovery and Data Protection for VMware by Acronis
March 09, 2012 - (Free Research) Acronis® vmProtect™ 7 is built specifically for VMware vSphere®, and provides all the features you need in an extremely easy-to-use agentless backup solution that can be deployed in minutes so you can quickly begin backing up your vSphere environment.
(DEMO) VIEW ABSTRACT | GO TO DEMO

Key Considerations for Federal Workforce Planning - 2012 by SuccessFactors
April 26, 2012 - (Free Research) With shrinking budgets and a number of employees set to retire, federal HR directors are having trouble with workforce planning. This white paper discusses how cloud-based workforce analytics and planning technologies can resolve these issues and help you regain control of workforce management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hosted UC&C: A Powerful Tool for Enterprise Success by Sprint
May 17, 2012 - (Free Research) Hosted unified communications and collaboration (UC&C) helps organizations deploy collaboration tools to their workers more quickly and efficiently than premise-based solutions. This whitepaper explores the benefits of hosted UC&C, how to get started, what to look for in a solutions provider, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing data storage in federal government data centers by IBM
April 26, 2012 - (Free Research) <p>Federal agencies are forced to do more with less, especially when it comes to the management and security of mission-critical data. In this paper explore how IBM Tivoli Storage Productivity Center for Data enables organizations to meet today’s data challenges while providing flexibility to meet changing requirements.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
(EBOOK) VIEW ABSTRACT | GO TO

Distributed Denial of Service Attacks Aim to Disrupt Your Network and Operations by IBM
January 10, 2011 - (Free Research) With the increasing recurrence and sophistication of DDoS attacks on federal government networks, websites and other internet services, strong preventive measures are warranted. Read this white paper and see how leading IBM security experts can help you preempt and mitigate these malicious DDoS attacks on your federal agency.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Card Reader for iPhone Demo by ABBYY
April 14, 2011 - (Free Research) This brief video demonstrates a smartphone app that scans business cards and merges them into your rolodex. Discover how this easy application can help you save time and ease the process of adding contacts to your phone.
(VIDEO) VIEW ABSTRACT | GO TO

Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Point of View: Security and Cloud Computing by IBM
January 10, 2011 - (Free Research) Cloud Computing is easy to deploy, flexible and cost-effective.  As federal agencies continue to outsource data management and operations to third-party cloud providers, their ability to ensure data integrity and privacy is becoming a potential security risk. Read this white paper to learn how you can manage Cloud Computing safely and efficiently.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The BlackBerry PlayBook tablet’s Good Bones by BlackBerry
December 02, 2011 - (Free Research) Tablets are becoming very popular in the workplace. Choosing the right tablet is not an easy decision. Learn why the BlackBerry PlayBook is the first and only tablet certified for deployment within US federal government agencies.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

NYC HHS by Novell, Inc.
May 11, 2011 - (Free Research) When New York City Health and Human Services was looking for a new log management solutions that would provide them with security for their sensitive information and make it easier to comply to state, federal, and industry regulations they did not expect to find a system that would do all that and more.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Provide Access Control With Innovative Solutions From IBM by IBM
January 10, 2011 - (Free Research) Unauthorized access to information assets is a critical, complex and constant security threat for any federal agency. Read this IBM white paper and discover powerful, cost-effective, easy-to-use solutions to your authentication and authorization concerns—from single sign-on to complex security infrastructure deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manage User Identities Efficiently to Help Increase Administrator and User Productivity, While Facilitating Compliance Initiatives by IBM
January 10, 2011 - (Free Research) When IT resources are pulled into drawn-out identity management tasks such as service level agreements, internal policies, etc., it means less time developing high-value innovations for future agency initiatives. Read this white paper and see how IBM can help your federal agency centralize and automate your repetitive processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

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