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Customer Relationship Management (CRM)
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Customer Service (General)
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Customer Information Management/ Customer Databases
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Customer Experience Management (CEM)
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Customer Data Integration
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Customer Interaction Management
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Enterprise Resource Planning (ERP)
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Sales Management
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Business Process Management (BPM)
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Sales Analysis & Reporting
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
June 29, 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft
March 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
Anatomy of a Siebel CRM Archiving Project by IBM
February 2008 - (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
Retailers' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences by Oracle Corporation
March 2009 - (Free Research) This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective.
Empowering the Mobile Enterprise by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
Business Intelligence - Now More Than Ever by SAP BusinessObjects
December 2008 - (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.
SAP® BusinessObjects Data Services: One Product For Data Quality and Data Integration by SAP America Inc
June 2009 - (Free Research) Introducing SAP® BusinessObjects Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
Leverage ERP for Sales & Operations Planning by IFS
January 2009 - (Free Research) Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.
Practices and Trends in Enterprise Application Management by Compuware Corporation
December 2008 - (Free Research) Deploying business applications and vertical industry applications is complex and time-consuming. EMA research has found that while enterprise IT organizations are very good at deploying and maintaining infrastructure, they are still struggling to effectively deploy and manage the business services and applications that infrastructure supports.
Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft
September 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft
April 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft
October 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft
June 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
Grow Your Business with Microsoft Dynamics CRM by Microsoft
September 2009 - (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
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