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Your search for keyword: Import Call Center returned 687 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
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Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact
January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Kronos Streamlines Backup, Eliminates Failures and Speeds up Restores with Quantum Scalar® i2000 by Quantum Corporation
January 30, 2009 - (Free Research) The Quantum Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase
Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
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Automatically Recover Your Business With VMware SRM and Compellent by Dell, Inc.
March 10, 2011 - (Free Research) By integrating Compellent Fluid Data storage with VMware Site Recovery Manager (SRM), organizations can deliver enterprise cloud capabilities that are ready for any disaster. Read on to learn more today.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint 2010 Document Sets: Better Ways To Manage Content by Global Knowledge
November 22, 2010 - (Free Research) This paper examines the various benefits of using document sets. Document setsare an excellent solution that enables teams of users to handle multiple related documents as a group. All-in-all, document sets are designed to make your life easier from the perspective of maintaining and finding similar content.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase
July 2005 - (Free Research) In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Project Management with QuickBase -- Working Together Made Easy (tm) by Intuit QuickBase
August 2005 - (Free Research) In just a half hour, we can show you how the web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems
September 2005 - (Free Research) Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Inventory Optimization for the Consumer Products Industry by IBM
May 2012 - (Free Research) Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building blocks for data center DNA by Dell, Inc. and Intel
April 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

American Shipper Best Practices in Intl Transportation Management by SAP America, Inc.
December 2011 - (Free Research) <p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Servers and Storage E-book Chapter 1: Selecting a Server for Virtualization by Hewlett-Packard Company
March 2011 - (Free Research) Selecting a new server is always a crucial call, but virtualization adds some wrinkles. Selection criteria should emphasize hardware attributes that demand serious consideration in a virtual environment. Read chapter one of this e-book and learn best practices and gain expert advice on selecting a server for virtualization.
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