Customer Relationship Management (CRM) | Disk-based Backup & Storage/ RAID | Virtualization | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Storage Management | Compliance Management/ Sarbanes-Oxley Compliance | Business Process Management (BPM) | Telephony/ CTI/ VOIP | Security Monitoring | Network Security

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Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Airline IT Trends Survey by ComputerWeekly.com June 24, 2010 - (Free Research) For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf November 02, 2011 - (Free Research) This is a white paper compiled of survey findings on understanding a business' online customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software Licensing and Subscription by ComputerWeekly.com August 05, 2011 - (Free Research) This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc. December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Enterprise PC Backup: The New Fundamentals by Copiun February 2011 - (Free Research) Listen to this podcast featuring Senior Analyst from Forrester Research, Rachel Dines to learn why PC backup today is more important than ever and how to solve your PC backup challenges. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

CW+: How mature are companies' software quality management processes? by ComputerWeekly.com December 2010 - (Free Research) Today, maintaining a competitive edge while managing costs is the challenge that most organisations face. High up on the IT Directors‟ to do list is innovation in the way costs are managed and contained, while at the same time providing a dynamic and responsive IT service to the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidated Storage for Virtualized Server Environments by Oracle and Intel January 2011 - (Free Research) This research brief is based on a recent Tech Target survey with more than 200 storage administrators and IT professionals in mid-sized and enterprise-class companies, and focuses on how these decision-makers view the storage-related challenges that result from server virtualization. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Analytics - the new path to value by IBM November 2011 - (Free Research) To better understand how today's organizations are using analytics, a survey was conducted amongst a global sample of nearly 3,000 executive managers and analysts. Based on the results, this study offers recommendations on how organizations can strengthen their analytics capabilities to achieve a long-term advantage. (EBOOK) GO TO

IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey by Oracle Corporation December 2011 - (Free Research) Download this complimentary copy of the 2011 IOUG Data Security Survey Report to see how your organization's data protection practices measures up. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking a Strategic Approach to Cloud Security by Symantec Corporation January 2012 - (Free Research) In this research brief, explore the key findings of a survey studying the impact of cloud computing and what to keep in mind, from a security standpoint, when moving applications to the cloud.   (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Intelligent Response Management Strategies for Managing Demand-Supply Networks by SAP America, Inc. July 2011 - (Free Research) Read this Aberdeen Group report to discover the intelligent response management strategies used by top companies to effectively manage their increasingly complex, global demand-supply networks in 2011's uncertain economic times. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Overcoming the insight deficit by ComputerWeekly.com September 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Optimizing Service Desk Value by FrontRange Solutions Inc. December 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America, Inc. May 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the PMO: The IT perspective by ComputerWeekly.com May 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. (IT BRIEFING) VIEW ABSTRACT | GO TO

Data Reduction: Benefits of Deduplication and Compression by Quantum Corporation November 2011 - (Free Research) In this report, learn about the different types of data compression and deduplication, whether inline or post-processing dedupe is better and more. This report also features best practices and recommendations regarding dedupe solutions, as well as an IT professionals survey regarding data deduplication and compression. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to tie learning to business impact by ComputerWeekly.com December 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How mature are companies' software quality management processes in 2010? by ComputerWeekly.com January 2011 - (Free Research) There is very little data that exists on the maturity of testing practices throughout the software quality life cycle in the Industry and lots of people refer to the maturity with a level of certainty not backed up by any real data. In 2009 Experimentus established a survey for this very purpose. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For the Small to Medium-Sized Company Backup is All About Recovery Time by QuorumLabs December 2011 - (Free Research) Products like QuorumLabs onQ Site Recovery Appliance allow the small to mid-sized company to bring an application back online in a matter of minutes by leveraging on-site appliances and virtualization. Read this brief white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

3PAR Storage: Tailor-Made for Virtual Infrastructures by HP and Intel February 2011 - (Free Research) This white paper details the attributes of HP 3PAR Utility Storage powered by Intel® Xeon® processors that make it especially suitable for virtual server environments.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Access Control Excellence (ACE) Survey by FoxT June 2011 - (Free Research) Take this survey and find out how well your current access control solution is working, and learn where you can find a more effective one. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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