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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
The global state of the PMO: The IT perspective by ComputerWeekly.com
May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
Bit9 Parity for Servers: International Communications Company Locks Down Domain controllers by Bit9, Inc.
May 23, 2012 - (Free Research) Domain controllers have become an increasingly popular target for malicious hackers for its access to an organization’s sensitive and intellectual property. This case study uncovers how one international communications firm was able to protect 225 of its domain controllers using Bit9 Parity for Servers and the key benefits they gained.
Sun World International: A case study in smarter planet leadership by IBM
May 22, 2012 - (Free Research) This case study illustrates how Sun World International, a mid-sized grower in California, shifted its competitive strategy to capitalize on analytics and gain real-time insight into the competitive market. Learn how it gained a 5% reduction in harvesting costs, a 20% reduction in fuel usage and an eight-fold increase in profit per acre.
The Global State of the PMO 2012 by ComputerWeekly.com
May 17, 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.
In Desktop Management, One Size Does Not Fit All by Quest Software
April 19, 2012 - (Free Research) Discover how you can ease desktop management challenges with granular-targeting criteria capabilities that eliminate the need for complex scripting and Group Policy in this essential resource.
Preparing an RFI for Virtualization and the PCI Data Security Standard by HyTrust
March 22, 2011 - (Free Research) This paper discusses how protecting cardholder data is a critical and mandatory requirement for all organizations that process, store or transmit information on credit or debit cards and the requirements and guidelines for securing cardholder data are specified in the Payment Card Industry (PCI) Data Security Standard (DSS).
International Sports Event Wins with Network Monitoring by HP & Intel
June 01, 2011 - (Free Research) Access this customer case study and discover how an organization within the entertainment industry deployed HP software to implement a network monitoring solution to reduce network outage risks and performance issues for flawless operations.
SL Case Study: Phoenix International by Microsoft
September 2008 - (Free Research) This engineering services company engages in global underwater recovery operations. Learn how it uses modern systems to maintain accurate financial data and estimate costs for clients in the commercial and government sectors.
Customers Discuss Oracle Database Security by Oracle Corporation
May 2012 - (Free Research) <p>Oracle customers, TransUnion, CMC Markets, Diamond Resorts International and National Marrow Donor Program, discuss defense-in-depth database security with data encryption, privileged user access control, data masking, and consolidated auditing and reporting.</p>
Xeon E5: Intel Integrated I/O by Dell, Inc. and Intel
May 2012 - (Free Research) Discover how Intel Xeon E5 processors significantly improves I/O performance, reduces latency, and reduces system power usage in this brief video.
Attention: VMware Now Caters to Storage by Dell, Inc.
March 2012 - (Free Research) Check out this expert E-Guide to learn about new vSphere Storage 1/0 control for virtual environments, how it eliminates storage bottlenecks, and how to configure it. Also learn about VMware’s latest release – vSphere 5 –and what it means for storage administrators.
Hilton Worldwide: Success Story by SuccessFactors
April 2012 - (Free Research) <p>When a large international hospitality company, Hilton Worldwide, needed to boost the efficiency of its global operations it turned to a workforce performance and compensation system. Read this case study to learn how Hilton controlled its accelerating growth while effectively managing a diverse, global workforce.</p>
Three Easy Ways to Achieve and Understand WAN Acceleration with TCP Applications by Global Knowledge
February 2010 - (Free Research) Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes.
The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare
February 2007 - (Free Research) Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.
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