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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation
December 10, 2010 - (Free Research) “Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.
March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration
functions in the user interface.
IT Benefits of an Integrated Solution by Centennial-Software
July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.
January 2012 - (Free Research) While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Best Practices for Mobile Device Management by GroupLogic
February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.
Elastic Load-Balancing with VMware: Webcast by VMware, Inc.
February 2012 - (Free Research) How do you manage performance for apps with 100 to 500 users and no budget for the extra servers to handle random load spikes? With elastic load balancing. View this webcast to learn how to cost-effectively run your applications & balance your load across virtual machines.
NEW Diskeeper 2011 Pro Premier edition data performance software FREE 30-day trialware by Diskeeper Corporation
May 2011 - (Free Research) Diskeeper 2011 Pro Premier edition provides essential performance and efficiency increases for power workstation users as well as all the features of the Professional edition. Diskeeper prevents the majority of fragmentation before it can happen and instantly defrags the rest. Plus, it optimizes the data flow for the best possible productivity.
Building Virtualization-Optimized Date Center Networks by Global Knowledge
January 2012 - (Free Research) Data center networks designed to support traditional client-server software deployment models can’t meet the performance and scalability requirements of the new virtualized data center. Explore how HP networking solutions is helping businesses meet the challenges of the new virtualized data center.
DC Water Keeps Data Flowing Efficiently With HP VirtualSystem by HP & Intel
January 2012 - (Free Research) This white paper discusses how one organization leveraged an advanced virtual solution to build a private cloud so that they could rapidly access data in a cost-effective manner. Learn how this platform helped them to meet the needs of their business and review the significant benefits they are now enjoying.
Serena Service Manager: Demo by SERENA Software, Inc.
April 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.
SaaS-based Service Management: Tailor to the Business with Ease by Nimsoft, Inc.
January 2012 - (Free Research) Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.
Enforce Business Rules in Your Company's Processes by SAP America, Inc.
May 2012 - (Free Research) This video discusses how SAP’s variety of offerings can help you improve information management by providing users the information they need while still maintaining security and control.
Overlay Transport Virtualization: An Introduction by Global Knowledge
September 2011 - (Free Research) Overlay transport virtualization (OTV) can help solve many of the challenges in today's increasingly virtualized and geographically dispersed data centers. Access this paper for a high-level overview of this technology and how it differs from the alternatives.
Agile ALM: Automation for the application lifecycle by Hewlett-Packard Company
May 2012 - (Free Research) <p>Read this expert e-guide to learn about both open source and commercially available application lifecycle management (ALM) automation tools for requirements traceability, for design and for test. Then, learn a three-step process that will improve the flow of the software delivery process.</p>
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