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Your search for keyword: Federal Contact Definitions returned 82 results.
 
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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Key Considerations for Federal Workforce Planning - 2012 by SuccessFactors
April 26, 2012 - (Free Research) With shrinking budgets and a number of employees set to retire, federal HR directors are having trouble with workforce planning. This white paper discusses how cloud-based workforce analytics and planning technologies can resolve these issues and help you regain control of workforce management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Federal BP Whitepaper "Your Network is the New Battlefield" by IBM
January 11, 2012 - (Free Research) Taking a proactive approach to information and network security is vital to combating the ever-increasing multitude of cybersecurity threats. Access today’s whitepaper to learn more about a flexible automation framework for continuous monitoring and management to help maintain network security.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing data storage in federal government data centers by IBM
April 26, 2012 - (Free Research) <p>Federal agencies are forced to do more with less, especially when it comes to the management and security of mission-critical data. In this paper explore how IBM Tivoli Storage Productivity Center for Data enables organizations to meet today’s data challenges while providing flexibility to meet changing requirements.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to tackle risk taxonomy by ComputerWeekly.com
November 25, 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Successful Projects Start with High Quality Requirements

 by Micro Focus
May 16, 2012 - (Free Research) <p>Read this white paper to learn how to create an accurate requirements definition for ongoing management that will save you time and money in the design phase, during development, and throughout the testing and quality assurance processes.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
(EBOOK) VIEW ABSTRACT | GO TO

Distributed Denial of Service Attacks Aim to Disrupt Your Network and Operations by IBM
January 10, 2011 - (Free Research) With the increasing recurrence and sophistication of DDoS attacks on federal government networks, websites and other internet services, strong preventive measures are warranted. Read this white paper and see how leading IBM security experts can help you preempt and mitigate these malicious DDoS attacks on your federal agency.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile payment technology - a buyer's guide by ComputerWeekly.com
November 18, 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Mobile payments market opportunities for business by ComputerWeekly.com
December 20, 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Cloud Solutions for Web Applications: A Revolutionary Platform for Public and Private Clouds by Dell, Inc. and Intel
June 02, 2011 - (Free Research) More IT pros are looking to introduce a cloud infrastructure to their organization. However, as the definition and its potential benefits have morphed over time, knowing exactly what this technology offers is not always easy. This white paper highlights cloud computing to help you better evaluate this technology. Learn more here.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Card Reader for iPhone Demo by ABBYY
April 14, 2011 - (Free Research) This brief video demonstrates a smartphone app that scans business cards and merges them into your rolodex. Discover how this easy application can help you save time and ease the process of adding contacts to your phone.
(VIDEO) VIEW ABSTRACT | GO TO

Bringing Requirements to Life to Drive Collaboration and Agreement by Micro Focus
May 15, 2012 - (Free Research) <p>This white paper presents an effective way to establish a requirements definition (RD) process that reduces the need to rework requirements and speeds development time. Read more inside to learn how you can get started now.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Successful Projects Start with High Quality Requirements by Micro Focus
May 03, 2012 - (Free Research) <p>Read this white paper to learn why you should always have an effective requirements definition before you begin any kind of software development. Use this paper as a guideline to learning how to create an effective outline of expectations, how to put them into action, and the benefits you’ll reap at the end of the process.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Point of View: Security and Cloud Computing by IBM
January 10, 2011 - (Free Research) Cloud Computing is easy to deploy, flexible and cost-effective.  As federal agencies continue to outsource data management and operations to third-party cloud providers, their ability to ensure data integrity and privacy is becoming a potential security risk. Read this white paper to learn how you can manage Cloud Computing safely and efficiently.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The BlackBerry PlayBook tablet’s Good Bones by BlackBerry
December 02, 2011 - (Free Research) Tablets are becoming very popular in the workplace. Choosing the right tablet is not an easy decision. Learn why the BlackBerry PlayBook is the first and only tablet certified for deployment within US federal government agencies.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

NYC HHS by Novell, Inc.
May 11, 2011 - (Free Research) When New York City Health and Human Services was looking for a new log management solutions that would provide them with security for their sensitive information and make it easier to comply to state, federal, and industry regulations they did not expect to find a system that would do all that and more.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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