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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com
May 15, 2012 - (Free Research) This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?
Storage Solutions: NetApp Testimonial Video by Intel
April 06, 2012 - (Free Research) <p>This video discusses how one organization utilized advanced storage solutions to improve performance levels by 300% and drive customer value.</p>
City of Ulm Case Study by Centennial-Software
July 2008 - (Free Research) The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability.
CW+: Mobile payments market opportunities for business by ComputerWeekly.com
December 2010 - (Free Research) The definition of a mobile payment is often open to interpretation and can differ from source to source. Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”
Support Innovation with Application Transformation by Hewlett-Packard Limited
January 2012 - (Free Research) In order to create a roadmap for increased agility and flexibility, you must start with application transformation. This resource provides key insights into which business issues applications affect, how application transformation is defined,how to get started and much more.
On-demand Webinar- Meet the Cloud API with Forrester Research by Intel
February 2012 - (Free Research) Management of Cloud APIs presents a challenge and tremendous business opportunity. In this session, Forrester Research will decompose the API's role in cloud application control & security and show it opens new doors to connect smart-phone applications, browsers, middleware, legacy apps and just about anything that can talk HTTP.
Creating Order from Chaos in Data Centers and Server Rooms by APC by Schneider Electric
February 2009 - (Free Research) Data center professionals can rid themselves of messy racks, sub-standard under floor air distribution, and cable sprawl with a minimum of heartache and expense. This paper outlines several innovative approaches for dealing with the symptoms of chaos and for eliminating the root causes of disorder.
Email archiving services by Arrow Electronics, Inc.
June 2008 - (Free Research) Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
12 Criteria to Help Make Your Next ERP Replacement Your Last
by Epicor Software Corporation
January 2005 - (Free Research) Learn twelve criteria to help you identify and select an ERP solution that fits your business needs. Find the right ERP provider that will help you implement quickly and achieve business objectives.
Special report on Dell by ComputerWeekly.com
February 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked.
Apache Camel: How to go from EIP’s to production by Claus Ibsen by FuseSource
December 2011 - (Free Research) In this video, FuseSource engineer Claus Ibsen introduces Apache Camel, a lightweight integration framework that can help you go from enterprise integration patterns (EIPs) to production. Hear why popular open source projects and multple enterprise service bus (ESB) servers include Apache Camel in their distributions.
eGuide: Hyper-V - What You Need to Know before Getting Started by Dell and Microsoft
December 2008 - (Free Research) In this E-Guide learn how Microsoft Hyper-V fits into the server virtualization landscape, with insight on exactly what Hyper-V has to offer, and analysis of how the Microsoft technology stacks up against the competition.
Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
An Evaluation Framework For Selecting an Enterprise Cloud Provider by NTT America, Inc., an NTT Communications company
May 2012 - (Free Research) This essential resource breaks down must-have cloud capabilities and presents a comprehensive framework for choosing an enterprise cloud provider to meet your organization’s IT and business needs.
How to Choose a Managed Network Services Provider by MegaPath Inc.
May 2012 - (Free Research) Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Cloud Security Knowledge Center: Governance, Risk and Compliance by SearchCompliance.com
May 2012 - (Free Research) <p>Security concerns are the top barrier to cloud computing implementation. This virtual seminar foucses on the various governance, risk, and compliance cocerns that security pros have with transitioning to the cloud. Discover how to evaluate a cloud security provider's controls, key GRC issues in the cloud, and much more.</p>
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