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Your search for keyword: Customer Service Study returned 1340 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.
May 10, 2012 - (Free Research) This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
(EGUIDE) VIEW ABSTRACT | GO TO

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Keep Your Customer Retention High with Transaction Integrity

 by Iron Mountain
March 14, 2012 - (Free Research) Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation
April 25, 2011 - (Free Research) E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Decision Management Systems: A practical guide to using business rules and predictive analytics by IBM
October 24, 2011 - (Free Research) In this book, James Taylor, decisions management systems expert, explores how to use your decision management systems to drive unprecedented levels of business value.
(BOOK) VIEW ABSTRACT | GO TO

An Extensive ERP Search Delivers Load Trail a Company Built for the Long Haul: IQMS by IQMS
March 19, 2012 - (Free Research) Access this brief white paper for a case study on how Load Trail improved its customer relationships and lowered labor costs with a new ERP software system.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Plex Case Study - Ralco Industries by Plex Systems
July 08, 2010 - (Free Research) View this brief video to learn how original equipment manufacturer (OEM) supplier Ralco Industries was able to reduce on-hand inventory by 15% and freight costs by over 20%, improve product quality and customer service, and create process consistency with an implementation of easy-to-use, online enterprise resource planning (ERP) software.
(VIDEO) VIEW ABSTRACT | GO TO

Brady Corporation: Simplifying the SAP® Landscape with Fax as a Service by Esker Inc.
April 09, 2012 - (Free Research) Read this case study to learn how a fax service enabled one manufacturing company to capture all fax orders in their existing SAP system transactions and track each by image and order number to facilitate better efficiency, increase productivity, and accommodate business growth.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to ensure data privacy compliance in the application testing environment by Compuware Corporation
October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation
December 16, 2010 - (Free Research) This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company
April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Upgrades and Service Oriented Architecture by Oracle Corporation
January 2008 - (Free Research) Read this whitepaper to understand why and how SOA-enablement will reduce cost and risk of Application upgrades for your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.
November 2011 - (Free Research) Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact™ Study Of Neustar®Webmetrics® Monitoring Services by Neustar®
October 2010 - (Free Research) This paper details the results of a Forrester study examining the economic impact and potential ROI that enterprises may see by deploying a Web application and Web site monitoring service. Read this and learn how to evaluate the potential financial impact a Web application and Web site monitoring service can have on your company.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Scalable Cloud by Dell, Inc. and Intel
June 2011 - (Free Research) Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Leading Refrigeration Manufacturer Adds File Locking to Microsoft DFS Replication by Peer Software
January 2012 - (Free Research) Check out this brief case study to discover how Kysor, a leading manufacturer of refrigeration solutions, found a file locking solution that was able to meet their document control and management challenges, eliminating version conflicts entirely with real-time use of file detection.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation
April 2009 - (Free Research) Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Reducing Backup Time and Administration Six-fold by Quantum Corporation
January 2009 - (Free Research) The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Zero-Downtime Migration to Oracle Exadata Using Oracle GoldenGate: A Customer Case Study - Webcast by Oracle Corporation
December 2011 - (Free Research) Join this webcast to learn how Oracle GoldenGate's solution eliminates downtime when migrating to Oracle Exadata. You’ll hear directly from Oracle's customer, IQNavigator, and learn how they have benefited from using Oracle GoldenGate with Oracle Exadata.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SL Case Study: InScope Solutions by Microsoft
September 2008 - (Free Research) Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.
(CASE STUDY) GO TO CASE STUDY

Netherlands Railways uses optimization to grow ridership with minimum congestion and maximum efficiency by IBM
May 2012 - (Free Research) Access this exclusive case study to gain insight on how Netherlands Railways, the nation's largest and Europe's busiest, was able to save € 20 million annually by crafting an optimized operating plan that improves service quality, reduces costs, and provides guidance for future infrastructure investments.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CPP Successfully Creates a Single Customer View with an Enterprise-wide MDM Solution by DataFlux Corporation
February 2011 - (Free Research) The leading international marketing services organization implements DataFlux MDM Solution to power enterprise data management initiatives.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How Integrating E-Commerce with ERP Increases Revenue by Exact Software
March 2012 - (Free Research) This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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