Customer Relationship Management (CRM) | Contact Center Management | Customer Service (General) | Call Center Management | Storage Management | Data Center Management | Virtualization | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Customer Experience Management (CEM) | Disk-based Backup & Storage/ RAID

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc. November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc. January 25, 2012 - (Free Research) This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 25, 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Auto-Snapshot Manager/ VMware® Edition: Automated, Integrated, And Scalable Protection Of Virtual Machines by Dell | EqualLogic November 2008 - (Free Research) Auto-Snapshot Manager/VMware Edition (ASM/VE) is a unique and innovative data protection feature of the Dell EqualLogic™ PS Series iSCSI SAN that enables fast online backups and quick restores of VMware virtual machines and VMFS file systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cluster Creation Made Easy - How to Create a Server Cluster and Map Multiple Volumes in an Oracle Environment by Dell Compellent January 2011 - (Free Research) Thousands of IT organizations have adopted clustering to improve the availability of mission critical software services. Today, with the rapid growth of cloud computing environments, clustering is even more crucial. Dell Compellent Fluid Data storage is ideally suited to clustered environments. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Data De-duplication Experts by Quantum Corporation June 2008 - (Free Research) Quantum's solutions allow data de-duplication technology to become part of a complete backup and retention solution set that also includes conventional disk backup, tape, and encryption, all supported with common management tools. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CW+: Analyst's take: Benefits of Siemens product lifecycle management software for life sciences by ComputerWeekly.com January 2011 - (Free Research) Siemens product lifecycle management (PLM) Software for life sciences can help medical device manufacturers manage compliance requirements while supporting greater collaboration, ultimately reducing costs while improving patient outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Simple, Effective Applications by BlackBerry September 2011 - (Free Research) This webcast will introduce methods and ideas for mobilizing your applications for your users today with a few simple steps. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CA ERwin Data Modeler r8 by CA ERwin from CA Technologies April 2011 - (Free Research) CA ERwin Data Modeler r8 is an industry-leading data modeling solution that provides a simple, visual interface to manage your complex data environment.  It provides state of the art visualization capabilities, coupled with a dynamic new user interface. Download this demo software to give it a try! (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Real World SOA Stories by IBM December 2011 - (Free Research) Read this insightful e-book and learn how business and IT work together to build globally integrated enterprises, including how 1-800-FLOWERS.COM created an e-commerce platform for the future, or why CenterPoint Energy broke new ground in grid reliability through the power of automation, amongst more real-world stories. (EBOOK) VIEW ABSTRACT | GO TO

Quantum DXi 7500 Support for Veritas NetBackup 6.5 VTL-Direct-to-Tape Feature from Symantec by Quantum Corporation June 2008 - (Free Research) The DXi7500 is the disk backup and remote replication system for data centers where a premium is placed on scalability, performance, high availability, and flexibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Document Process Automation for customer orders by Esker Inc. January 2008 - (Free Research) This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Serious About SOA Governance: A Five-Step Action Plan for Architects by Oracle Corporation August 2008 - (Free Research) Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility depends on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: How to manage device lifecycles by ComputerWeekly.com November 2010 - (Free Research) In a collaborative, de-perimeterised environment, if the device needs be trusted then the management of devices becomes critical when collaborating with another device, system or service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Piloting a Private Cloud for Test and Development: How virtualization lays the groundwork for a more efficient and agile business by Dell and VMware April 2011 - (Free Research) This interactive white paper will examine why test and development is an ideal first step for businesses looking to transition more functions to the cloud without sacrificing control over IT resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft SQL Server in a VMware Environment on Dell PowerEdge Blades and Dell EqualLogic Storage by Dell and VMware April 2009 - (Free Research) This white paper provides an overview for deploying SQL Server in a virtualized environment for VMware ESX 3.5 Update 4 (U4) running on the latest PowerEdge M610 and M710 blade servers and EqualLogic PS6000XV iSCSI storage arrays. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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