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Legacy Systems Analysis and Upgrade | Business Process Management (BPM) | Enterprise Resource Planning (ERP) | Customer Relationship Management (CRM) | Data Center Management | Business Intelligence Solutions | Availability, Performance and Problem Management | Unified Communications / Voice & Data Convergence | Customer Service (General) | Change and Configuration Management

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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Reduce IT Costs by Rationalizing Your Application Portfolio by Informatica Corporation August 10, 2009 - (Free Research) Read this presentation transcript of the webcast "Reduce IT Costs by Rationalizing Your Application Portfolio" to learn the best practices of application retirement and how to effectively retire legacy applications and reduce IT costs while still having the ability to simply and efficiently access the retired data. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Unlocking the Mainframe: Modernizing Legacy System to SOA by Oracle Corporation July 24, 2008 - (Free Research) Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Economics of Embedded Development, Testing, Deployment and Support by IBM December 30, 2008 - (Free Research) This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Simplifying UNIX Migration - Dell and Red Hat Pave the Way by Dell, Inc. and Intel July 01, 2009 - (Free Research) Dell has teamed-up with Intel and Red Hat and developed a migration strategy to simplify the consolidation of the enterprise data center from an outdated, proprietary architecture to an easily managed open systems platforms. To learn about how easy it is to migrate from UNIX to Red Hat Enterprise Linux on Dell PowerEdge servers, please read on. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Butler Group Technology Audit for Blaze Advisor 6.5 by FICO October 01, 2008 - (Free Research) Download this analyst report and discover how Blaze Advisor provides a high-performance runtime environment for .NET, Java, Service Oriented Architecture (SOA), or legacy applications and features strong change management through its rules repository. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Using Microsoft Windows 7, Dell reduces support costs by 25 percent and time to complete imaging work by 50 percent by Dell, Inc. September 01, 2009 - (Free Research) Dell is planning to upgrade its 100,000 desktop and portable computers to the Microsoft Windows 7 operating system to help reduce desktop management costs and enhance data security. Read this case study to learn how upgrading to Microsoft Windows 7 helps Dell reduce desktop management costs and enhance data security. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Desperate Times Calls for Strategic Measures: Get the most out of your SAP ERP System by Atos Origin November 04, 2009 - (Free Research) In this paper a veteran SAP consultant argues why now is the perfect time implement a Business Process Lifecycle Management (BPLM) enabled ERP system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating Multiple Oracle OLTP Workloads on the Dell PowerEdge R710 Server by Dell, Inc. and Intel July 01, 2009 - (Free Research) The goal of this study is to determine if a multi‐node Oracle RAC cluster can be replaced with a cluster consisting of fewer Dell PowerEdge 11G nodes (powered by Intel® Xeon® processor 5500 Series), and still process the OLTP workload faster with less power consumption and lower Oracle RAC licensing fees. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leaner and Greener Because of Intel® Core™2 Processors with vPro™ Technology by Intel Technology Provider September 08, 2009 - (Free Research) Recently, the University of Plymouth, located in the U.K., completed a refresh of their 4,800 desktop PCs, upgrading the systems to PCs with Intel® Core™2 processors with vPro™ technology in order to offer students the latest in IT services. The following paper provides an ROI analysis of this PC deployment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Initial Investment Payback Analysis: Dell PowerEdge R710 solution vs. HP ProLiant DL385 solution by Dell, Inc. and Intel March 01, 2009 - (Free Research) In this report, we estimate both the number of older solutions each Dell PowerEdge R710 solution can replace and the payback period for replacing those older solutions. One key finding discovered is that each Dell PowerEdge R710 solution can replace up to nine HP ProLiant DL385 solutions, and could yield a payback in under 9 months. (TEST RESULTS) VIEW ABSTRACT | GO TO

The Acid Test for the On-Demand Data Center: A CIO's Evaluation and Selection Guide by NetSuite July 01, 2009 - (Free Research) This paper sets out a framework for evaluating a data center. It considers the special factors that apply to an on-demand infrastructure, many of which go well beyond the standards applicable to the average enterprise data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 05, 2009 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

5 Key Virtualization Management Challenges - and How to Overcome Them by Hewlett-Packard Company March 01, 2009 - (Free Research) Virtualization introduces fundamental changes to IT, and adds significant management challenges. Read this informative white paper written by Enterprise Management Associates to learn what these challenges are as well as some of the solutions and strategies used to deal with them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Business Transformation Study: ConAgra Foods by SAP AG September 01, 2007 - (Free Research) ConAgra Foods, Inc. is one of North America's largest packaged food companies. With the help of SAP and SmartOps, the company was able to tackle its key challenges in making its supply chain more efficient. Read this case study to learn about the challenges ConAgra faced along with the benefits achieved from implementing SAP and SmartOps solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Software as a Service Dramatically Improves CRM Success by Oracle Corporation February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen by Talend January 2009 - (Free Research) This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce the Pain of ERP Upgrades with Better Planning by SAP America Inc June 2007 - (Free Research) This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is an Oracle Upgrade Right for You? by AT&T Corp October 2009 - (Free Research) Many companies are considering Oracle R12 to help them thrive in the global business environment. But upgrading can affect the organization as a whole as well as processes and underlying technologies. To help you avoid costs and delays and take full advantage of the software, AT&T experts outline key steps for assessing your upgrade readiness. (WHITE PAPER) GO TO WHITE PAPER

Filling the Gap: Embedded Business Intelligence as an Additional Revenue Stream by LogiXML October 2009 - (Free Research) BI capabilities are becoming a must-have for independent software vendors. But customers and prospects are no longer satisfied with basic home-built solutions and offerings from legacy vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Tactics for Winning the LTE Game by Alcatel-Lucent June 2009 - (Free Research) This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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