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Your search for keyword: Contact Center Technical returned 670 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
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Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
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The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
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Oracle Solaris Operating System: Optimized for Sun x86 Systems in the Enterprise by Oracle Corporation
July 01, 2010 - (Free Research) This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle® Solaris and Oracle’s Sun x86 systems using Intel® Xeon® processor 5600 and 7500 series can improve your enterprise application solution environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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RecoverTrac v2.0 Technical White Paper: Service-Oriented Disaster Recovery by FalconStor Software
April 22, 2011 - (Free Research) This technical white paper discusses the concerns associated with DR, and explains in detail how RecoverTrac technology addresses a full range of DR challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Solaris Optimized for Sun x86 Systems in the Enterprise by Oracle Corporation
July 31, 2010 - (Free Research) This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle Solaris and Oracle’s Sun x86 systems using Intel Xeon processor 5600 and 7500 series can improve your enterprise application solution environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Card Reader for iPhone Demo by ABBYY
April 14, 2011 - (Free Research) This brief video demonstrates a smartphone app that scans business cards and merges them into your rolodex. Discover how this easy application can help you save time and ease the process of adding contacts to your phone.
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Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Technical White Paper: Achieving a High Performance OLTP Database using SQL Server® and Dell™ PowerEdge™ R720 with Internal PCIe SSD Storage: The OLTP Performance Benefit Achieved on a SQL Server Database Using a Dell PowerEdge R720 Server by Dell and Microsoft
April 30, 2012 - (Free Research) This white paper examines various hardware architectures and their unique performance capabilities. Discover new technological developments that increase availability, simplify management, and reduce energy costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avocent Universal Management Gateway - Delivering Confidence through Connection by Avocent
April 27, 2012 - (Free Research) <p>You need to maintain control over your data center as it expands, regardless of where it is physically located. This white paper describes a management tool that can assist you in this process by gathering real-time data, enhancing infrastructure efficiency, and more.</p>
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Dell 12G PowerEdge 12th Generation PowerEdge Servers by Dell, Inc. and Intel
April 03, 2012 - (Free Research) Regardless of the geographic location of their data centres, companies must properly manage the server and storage resources within them. This video introduces a new approach to data centre management and details its essential technical characteristics and compelling benefits.
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
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VMware View 5: Technical Deep Dive by VMware, Inc.
May 24, 2012 - (Free Research) Watch this webcast to learn about desktop virtualization solutions that can help you deliver an optimal user experience without compromising IT control or your budget. Discover how this suite of technology can improve performance, availability and scalability across your IT environment.
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Dell Technical White Paper: Dell™ PowerEdge™ R720xd Scalability for Microsoft® SQL Server® 2008 R2 Databases - How R720XD Can Be Scaled Up From Processor and Disks Point of View for OLTP Based SQL Server Database Deployments by Dell and Microsoft
March 01, 2012 - (Free Research) <p>This white paper explores the unique requirements of OLTP workloads. Learn about a recommended hardware architecture and its key components that make it well suited for SQL environments.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next-Generation Analytics: Simpler, Faster, Smarter featuring Forrester Research by Sybase, an SAP company
December 01, 2011 - (Free Research) Watch this webcast and join James Kobielus of Forrester Research, Sybase and Fuzzy Logix to learn how to put the power of complex, advanced analytics into the hands of non-technical knowledge workers and clients. You will learn why companies are turning to in-database analytics to gain faster insight into data.
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