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Your search for keyword: Capture Customer Service In returned 2078 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®
March 09, 2012 - (Free Research) In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 28, 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Brady Corporation: Simplifying the SAP® Landscape with Fax as a Service by Esker Inc.
April 09, 2012 - (Free Research) Read this case study to learn how a fax service enabled one manufacturing company to capture all fax orders in their existing SAP system transactions and track each by image and order number to facilitate better efficiency, increase productivity, and accommodate business growth.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Map, Code, Rebuild, Repeat: How a Complete Understanding of your Integration Environment and Data can Stop the Cycle by Liaison Technology (E-mail this company)
April 04, 2012 - (Free Research) Many organizations struggle to carry on the processes of multiple large data integration and SOA projects for reconstructing data flows, ontologies, transformations and more. This paper addresses the obstacles faced when attempting data projects and the strategic plans for overcoming these issues to attain a higher ROI and reduce overall cost.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining Service Provider Operations: Using IT Service Management Software to Improve 8 Key Business Processes by Autotask Corporation
December 10, 2010 - (Free Research) This white paper describes how today's end-to-end IT Service Management software can help you take control of the key business functions critical to most IT solution providers. Continue reading to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.
November 28, 2011 - (Free Research) Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Document Capture Can Streamline and Optimize the Document Management Process by ABBYY
May 08, 2012 - (Free Research) <p>Read this expert e-guide to learn about techniques that make streamlining and optimizing document management processes easier. By implementing these strategies, your company stands a better chance of successfully banishing paper for good.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

Optimizing insurance claim management for successful outcomes by IBM
October 19, 2011 - (Free Research) Insurance organizations are turning to advanced case management solutions to overcome challenges from manual processes and legacy systems no longer equipped to handle today's influx of info. This paper outlines how one advanced case management option can facilitate better collaboration and analytics, both of which can help detect fraud quicker.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing risk, enhancing analysis with operational risk management solutions

 by IBM
February 15, 2012 - (Free Research) The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What’s in YOUR Architecture? by Sybase, an SAP company
April 12, 2012 - (Free Research) Read this brief yet insightful paper now to learn about the basic components of information architecture, including master data management and data quality, and learn how Sybase can enable your company to integrate all of these aspects into a complete and holistic information architecture.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smart  Organisations by ComputerWeekly.com
October 26, 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle: Big Data for the Enterprise by Oracle Corporation
December 12, 2011 - (Free Research) By using the Oracle big data appliance with Oracle Exadata, enterprises can acquire, organize and analyze all their enterprise data to make the most informed decisions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introspect: Leads the Market in Streamlined Capture, Review and Production of ESI for FRCP Compliance by ZANTAZ
January 2008 - (Free Research) ZANTAZ Introspect offers the highest level of security for your organization's discoverable data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Managed print services programmes for SMBs by ComputerWeekly.com
September 2010 - (Free Research) A review of Managed Print Services (MPS) programmes for SMBs and midmarket organisations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airline IT Trends Survey by ComputerWeekly.com
June 2010 - (Free Research) For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEEBURGER Supply Chain Management (SCM) Monitor for SAP Achieving Real-Time Supply Chain Visibility with New SAP Best Practices by SEEBURGER
May 2012 - (Free Research) Read this white paper to learn how, centralizing and intelligently automating supply chain monitoring within SAP, you can extend real-time B2B supply chain insight and problem-solving beyond the IT department to your business departments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Enterprise Content Management with the Dell DX Object Storage Platform and Optimal Systems by Dell, Inc.
April 2012 - (Free Research) In order to fulfill requirements such as managing e-mails, retrieving information, reducing data storage costs and long-term archiving of corporate information in your organization, Dell and OPTIMAL SYSTEMS GmbH now offer you a holistic content management solution. Read now to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Requirements for Selecting an Application-Aware Testing Solution by Mu Dynamics
April 2011 - (Free Research) Read this document as it captures the key requirements for helping you select an application-aware testing solution to effectively test the scalability, functionality and security of today’s intelligent networks.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aungate Policy Management by ZANTAZ
December 2007 - (Free Research) Aungate Real-Time Policy Management technology automatically evaluates documents for their fiscal, legal, operational and historic value.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to embed innovation in the corporate culture by ComputerWeekly.com
November 2011 - (Free Research) This paper from Kurt Salmon identifies the common inhibitors to innovation and how to overcome them, and sets out some important principles that can help organizations establish innovation more firmly within their normal operations.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Elevating Your Procurement Organization from Knee Jerk Reactions to Predictive Analytics by SAP America, Inc.
December 2011 - (Free Research) Benchmark findings prove that a 5% reduction in spending can drive upwards of a 45% increase in net income, and migrating to automated spend analytics can capture a 30% higher rate of cost savings and a 27% higher rate of spend under manage­ment. This study will walk through a four-step process to help you start reaping these rewards.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ECM Decision Processes - What IT Managers Need to Know by SAP America, Inc.
May 2012 - (Free Research) This paper discusses how different organizations tackle the issue of enterprise content management (ECM) decision making. Based on a recent AIIM survey of ECM decision makers, it offers advice  for IT managers seeking to adopt  a more holistic ECM strategy that incorporates the needs and requirements of various operational departments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Using a Network Recorder for Back-in-Time Analysis by Fluke Networks
July 2010 - (Free Research) Learn about the importance of a network recorder and uncover key considerations to make when selecting a network recorder for back-in-time forensics analysis.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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