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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Using Voice over IP (VoIP) in Mobile Networks by Global Knowledge
June 20, 2011 - (Free Research) While the technology that supports VoIP has been present since the mid-1990s, the ability to quickly alternate between VoIP and circuit-switched networks has come into prominence in the last few years. Access this white paper for a full history and overview of the current mobile communications landscape.
The TCP/IP and OSI Models by Global Knowledge
March 04, 2011 - (Free Research) Check out this white paper to learn about two network protocol models, TCP/IP and OSI.
FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Virtualization: Consolidation to Cloud Foundation by Dell, Inc. and Intel
June 11, 2010 - (Free Research) Read this white paper to learn how Dell ProConsult Services helped develop and implement a flexible, scalable, automated virtualized infrastructure for several companies, allowing them to take advantage of cloud computing and focus on their core business.
Total Economic Impact™ Study Of Neustar®Webmetrics® Monitoring Services by Neustar®
October 13, 2010 - (Free Research) This paper details the results of a Forrester study examining the economic impact and potential ROI that enterprises may see by deploying a Web application and Web site monitoring service. Read this and learn how to evaluate the potential financial impact a Web application and Web site monitoring service can have on your company.
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
Automation and Integration Vital for Efficient Datacenter Operations by Dell, Inc. and Intel
February 17, 2011 - (Free Research) This white paper describes how the use of virtualization and the evolution of enterprise datacenter environments require IT infrastructure management teams to integrate and automate operations using state-of-the-art tools and best practices; and how Dell's Advanced Infrastructure Manager can help enterprise datacenters operate more efficiently.
How a Spanning Tree Works by Global Knowledge
June 01, 2009 - (Free Research) The way a switch learns Ethernet (MAC) addresses is by inspecting the Ethernet frame and recording the source MAC address in a dynamic table. The switch will also associate a learned MAC address with a port. It can then make intelligent forwarding decisions based on the destination MAC address. This white paper illustrates the process.
How SAP Users Hold the Key to Business Process Improvement by Winshuttle, LLC
May 25, 2012 - (Free Research) <p>Read this white paper to find out how SAP users can play a key role in enabling their organizations to improve business processes. Also, learn about a sustainable and measurable “user-centric” approach to business process improvement.</p>
5 Best Practices for SAP® Master Data Governance by Winshuttle, LLC
May 25, 2012 - (Free Research) Read this white paper to understand the importance of master data governance (MDG) in addition to the use of ERP software for workflow processes that can help you anticipate potential issues.
Five Data Management Challenges in SAP Plant Maintenance by Winshuttle, LLC
May 24, 2012 - (Free Research) <p>One of SAP’s most popular modules, SAP Plant Maintenance (PM), runs best when you have achieved effect data management. In this white paper, find five common challenges that plant maintenance workers are faced with and ways to overcome them to maximize SAP PM effectiveness.</p>
Winning with SAP-Integrated Workflow Solutions by Winshuttle, LLC
May 22, 2012 - (Free Research) Fostering a business environment that is able to easily adapt and transition to new and changing situations is crucial to your success. In this white paper, learn how to use a business developer model as a workflow strategy to increase your agility, productivity, and value.
Strategies For Managing Virtualized and Cloud-Based Environments by Dell, Inc. and Intel
January 01, 2011 - (Free Research) Virtualization is the first step towards cloud computing, but there are many challenges along the way. Discover tools and strategies for managing virtualized and cloud-based environments in this white paper.
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