Data Center Management | Enterprise Systems Management | Virtualization | DC Power Solutions | Power Distribution | Cooling Systems | Call Center Management | Customer Service (General) | Contact Center Management | Customer Relationship Management (CRM)

Search Results		1 - 25 of 473 | Next Page
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

Cloud Computing for the Call Center: The Next Revolution by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The power of Call Centers and Customer Loyalty by Infor CRM February 06, 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. (EGUIDE) VIEW ABSTRACT | GO TO

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc. January 25, 2012 - (Free Research) This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 25, 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Global Instant Remote Support for Multi-Agent Teams by NTR Global November 17, 2011 - (Free Research) Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 25, 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc. October 2005 - (Free Research) The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Advantages of Row and Rack-Oriented Cooling Architectures for Data Centers by APC by Schneider Electric October 2010 - (Free Research) This paper contrasts room, row and rack architectures and shows why row-oriented cooling will emerge as the preferred solution for most next generation data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Energy Efficient Data Centers by APC by Schneider Electric December 2006 - (Free Research) Electricity usage costs have become an increasing fraction of the total cost of running a data centers. This paper explains how achieve electricity savings and provides examples of methods that can greatly reduce electrical power consumption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming Eight Common Power Management Challenges by Eaton Corporation February 2012 - (Free Research) This resource explores how to overcome 8 common power management challenges with a new generation of intelligent, logical, and complete power management solutions. Learn how to improve power efficiency and cost-effectiveness inside. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Power Protection Costing You More Than It Should? by Eaton Corporation February 2012 - (Free Research) Inside, explore 5 questions you need to ask before selecting a high-efficiency, multi-mode UPS for your data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization and Cloud Computing: Optimized Power, Cooling, and Management Maximizes Benefits by APC by Schneider Electric November 2011 - (Free Research) Virtualization can have major consequences on the data center physical infrastructure (DCPI). Higher power densities can challenge the cooling capabilities of an existing system. Reduced energy consumption may actually worsen the data center's power usage effectiveness (PUE). Learn more about the particular effects of virtualization inside. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Standardization and Modularity in Network-Critical Physical Infrastructure by APC by Schneider Electric February 2009 - (Free Research) Standardization and its close relative, modularity, create wide-ranging benefits in NCPI that streamline and simplify every process from initial planning to daily operation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Data Center Smart Grid: An HP Converged Infrastructure Innovation Primer by HP and Intel May 2011 - (Free Research) By helping your data center more accurately visualize and control energy use, you'll reclaim facility capacity and optimize energy use en route to reducing costs for your organization. Read this white paper for the details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Centre Energy Efficiency IT Handbook by SearchDataCenter.com December 2011 - (Free Research) The deadline for the UK's Carbon Reduction Commitment scheme has now passed, and companies will begin to receive fines if they can't demonstrate how they've reduced their carbon footprint or are putting processes in place to do so. This expert IT handbook offers detailed information about this new regulation and how organisations can adhere to it. (EBOOK) VIEW ABSTRACT | GO TO

Driving Datacenter Efficiency Through Server and Application Consolidation by Oracle Corporation June 2010 - (Free Research) The massive expansion of compute infrastructure over the last few decades has left many organizations facing power and cooling, floor space, and administrative challenges. Read this paper to learn how adopting application and server consolidation strategies to lower costs and streamline operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 25 of 473 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.