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Your search for keyword: Call Intelligent Miner returned 118 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.
November 28, 2011 - (Free Research) Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Control Access and Protect Assets with Print-on-Demand Intelligent ID Cards by Zebra Technologies
March 22, 2011 - (Free Research) Fraud and theft are constant threats to any organization. This paper defines how human resources and security departments can print intelligent ID cards to identify employees, visitors and patrons, and manage access to facilities, equipment, and services through a range of “intelligent” access card technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking an Intelligent Data Management Approach to Archiving Data by Dell, Inc.
March 28, 2011 - (Free Research) By employing a strong archiving strategy as the foundation for an intelligent data management program, enterprises can enhance efficiency for IT staff, meet compliance requirements, and streamline backup processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build the Intelligent, Integrated Enterprise by Red Hat
April 2012 - (Free Research) Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enabling Agile and Intelligent Businesses by Oracle Corporation
June 2009 - (Free Research) Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dependable, Intelligent: Intel® Xeon® Processor Based Servers by Dell, Inc. and Intel
May 2012 - (Free Research) Intel processors provide the performance you need to move forward with cloud computing, virtualization and consolidation. Use this guide to find out which Intel processor-based server can best meet the needs of your applications and users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP IRF Simplifies Networks and Operations by HP & Intel
January 2012 - (Free Research) In today’s IP networks, complexity translates quickly into direct cost as well as operational risk. HP has introduced their Intelligent Resilient Framework (IRF) as an answer to the need to reduce complexity and cost.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smart  Organisations by ComputerWeekly.com
October 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Intelligent Sub-Volume Storage Tiering Heightens Data Center Efficiency by Dell, Inc.
December 2011 - (Free Research) EqualLogic firmware version 5.1 enables Dell EqualLogic PS iSCSI SAN arrays to leverage automated performance load balancing. This feature finds the most efficient location for data at the sub-volume level, enabling a more granular level of data management than traditional tiering approaches provide. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Miercom Report Avaya WLAN Controller 8180 by Avaya
December 2011 - (Free Research) This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products.
(TEST RESULTS) VIEW ABSTRACT | GO TO

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.
December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle's Tiered Storage Solutions Flash Demo by Oracle Corporation
December 2010 - (Free Research) This paper explains how with intelligent tiered storage solutions from Oracle, you can store data across various media resources to reduce the total cost of storage, optimize performance, and effectively manage large volumes of data.
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Oracle Exadata Storage Server X2-2 by Oracle Corporation
December 2010 - (Free Research) Learn about the intelligent software in the Oracle Exadata Storage Server that accelerates database query processing by offloading database query processing to the storage layer.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company
February 2012 - (Free Research) This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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