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Your search for keyword: Call Centers Comparisons returned 662 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies
April 26, 2012 - (Free Research) This paper discusses using predictive analytics to improve customer satisfaction.
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How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
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Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research) Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact
January 10, 2011 - (Free Research) This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tape Drive Technology Comparison by Spectra Logic Corporation
March 31, 2012 - (Free Research) Check out this white paper for a breakdown of currently available tape technologies, and discover what upgrades tape has received in order to remain a valuable part of today's data center. Also included is a side-by-side comparison of several of today's tape solutions, and insight as to what challenges still exist regarding tape.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tape Drive Technology Comparison by Spectra Logic Corporation
April 26, 2012 - (Free Research) This white paper is your ticket to understanding the latest that tape technology has to offer. Read on to discover why tape is still plays a valuable role in today's data center.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: West Jefferson Medical Center Rearchitects Its Data Protection Infrastructure with NetApp Syncsort Integrated Backup

 by Syncsort
May 08, 2012 - (Free Research) This buyer case study presents a medical center's deployment and use of NetApp Syncsort Integrated Backup.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell PowerEdge R720 - Performance Comparison of Two Intel Xeon Processors: Dell PowerEdge R720 Server Powered by the Intel Xeon Processor E5-2650 by Dell, Inc. and Intel
February 29, 2012 - (Free Research) This test report compares the performance of two new Dell PowerEdge R720 servers powered by the Intel Xeon processor E5-2640 and the Intel Xeon processor E5-2650.
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Increasing EDA Throughput with New Intel Xeon Processor E5-2600 Product Family by Dell, Inc. and Intel
April 06, 2012 - (Free Research) <p>Purchasing new hardware may seem counterintuitive to reducing data center power costs. But server upgrades can enable significant energy savings. Learn about various hardware configurations and their key performance characteristics here.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Time Savings and Ease of Deployment Comparison Study - Database Appliance vs Microsoft SQL Server by Oracle Corporation
January 16, 2012 - (Free Research) . Read this research report to discover the results of comparison testing between two database management systems - Oracle Database Appliance and Microsoft SQL Server - in terms of the productivity and cost-efficiency differences.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Exadata Database Machine Warehouse Architectural Comparisons by Oracle Corporation
February 18, 2011 - (Free Research) Exadata is Oracle’s fastest growing new product. Much of the growth of Exadata has come at the expense of specialized data warehouse appliance vendors. These vendors have published competitive comparisons to Exadata. Continue reading the learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Time Savings and Ease of Deployment Comparison Study - Database Appliance vs Microsoft SQL Server      by Oracle and Intel
January 11, 2012 - (Free Research) Read this research report to discover the results of comparison testing between two database management systems - Oracle Database Appliance and Microsoft SQL Server - in terms of the productivity and cost-efficiency differences.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MWD Advisors, BPM Vendor Capability Comparison by Oracle Corporation
April 14, 2010 - (Free Research) Download this white paper for deep insight into the release of Oracle BPM Suite 11gR1 and the capabilities it has to improve your organization's BPM needs. Read this now and learn the power of developing rule sets directly within the suite for ease of management, the breakdown of each product in the suite and the capabilities they bring and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Tutorial by Quantum Corporation
July 01, 2009 - (Free Research) Data Deduplication is a vital technology to consider as part of your overall data protection strategy. Data Deduplication significantly reduces the amount of space required for backup and the network bandwidth required for replication. This tutorial explores several facets of data deduplication technology and compares vendor offerings.
(TRAINING GUIDE) VIEW ABSTRACT | GO TO

ITG Report: Cost/Benefit Case for IBM XIV Systems: Comparing Cost Structures for IBM XIV and EMC VMAX Systems by IBM
July 20, 2009 - (Free Research) New research from the International Technology Group demonstrates that the three-year operating and capital expenses for deployment and use of IBM XIV storage systems average 69 percent less than for EMC VMAX equivalents.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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