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Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc. January 25, 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Instant Remote Support for Multi-Agent Teams by NTR Global November 17, 2011 - (Free Research) Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Eguide: Dedupe & Snapshot Technology Take the Cake by CommVault Systems, Inc. February 02, 2012 - (Free Research) This E-Guide is here to keep you up to date on the latest dedupe developments. Learn about the advantages deduplication software has over hardware, understand how and where data should be deduped, and discover how snapshot technologies are changing the way IT managers are thinking about backup and recovery operations. Read on to learn more. (EGUIDE) VIEW ABSTRACT | GO TO

Helix Energy Solutions Replicates Data and Content to Geo-Distributed SharePoint Farms & Sea Vessels with DocAve by AvePoint, Inc. January 06, 2012 - (Free Research) Read this comprehensive case study to learn how Helix created SharePoint server farms to handle their massive amounts of data that is needed by its employees around the globe. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America, Inc. July 01, 2007 - (Free Research) Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Mission-Critical Business Intelligence Needs IBM System Z9 (and Vice Versa) by Information Builders December 2007 - (Free Research) Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers. (WEBCAST) GO TO WEBCAST

E-Guide: Can your network infrastructure handle it all? 7 Steps for a unified IT organization by Dell, Inc. and Microsoft December 2011 - (Free Research) This expert E-Guide explores the best practices to adjust to and the top demands that come along with virtualization. (EGUIDE) VIEW ABSTRACT | GO TO

50,000-Seat VMware View Deployment by VMware and NetApp May 2011 - (Free Research) Desktop virtualization is becoming more of a hot topic as it allows organizations to control costs and use limited resources to manage their desktop infrastructures. This white paper highlights an architectural design for a 50,000-seat VMware View architecture created by NetApp, Vmware, Cisco, Fujitsu, and Wyse. Learn more here. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fuse IDE for Ease-of-use with Apache Camel by FuseSource December 2011 - (Free Research) In this video, FuseSource engineer Claus Ibsen introduces Apache Camel, a lightweight integration framework that can help you go from enterprise integration patterns (EIPs) to production. Hear why popular open source projects and multple enterprise service bus (ESB) servers include Apache Camel in their distributions. (VIDEO) VIEW ABSTRACT | GO TO

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. (EBOOK) VIEW ABSTRACT | GO TO

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin October 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top Five Corporate Actions of 2010 White Paper by Advent Software, Inc December 2011 - (Free Research) Accounting for corporate actions accurately is one of the biggest challenges for investment managers, with significant portfolio valuation, performance and tax implications for investors. And its only going to get more challenging due to reporting requirements and mounting activity. Learn how to get a handle on the 5 most common corporate actions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM November 2010 - (Free Research) Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to handle requirements for risk assessment methodologies by ComputerWeekly.com November 2010 - (Free Research) Over time, the information security/risk management profession has developed a variety of methods for assessing risk within an organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Cut Costs for E-mail Archiving by Dell, Inc. June 2011 - (Free Research) Companies that have a good handle on email and file archiving processes also save money on e-discovery costs. Get advice on how to address data management challenges and automate e-discovery. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

E-mail and File Archiving Best Practices to Optimize Storage and Reduce E-discovery Costs by Dell, Inc. June 2011 - (Free Research) Companies that have a good handle on email and file archiving processes also save money on e-discovery costs. Get advice on how to address data management challenges and automate e-discovery. (VIDEO) VIEW ABSTRACT | GO TO

Effective Long-term Data Management Strategies by Dell, Inc. June 2011 - (Free Research) Many organizations do not have an efficient method for handling long term data retention requirements, as all data is saved or data that should be kept is deleted. This exclusive white paper highlights how to bridge the data retention and governance gap to help increase efficiency and reduce costs by enhancing storage and retention processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cricket Communications Turns to Splunk for Assuring Automated Service Management by Splunk February 2012 - (Free Research) Keeping up with a quickly expanding business is difficult if you do not have the right tools. Read on to learn how Cricket Communications handled its growing business' operations with an enterprise application, data and operational management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Considerations for Optimizing Virtualization Backup by PHD Virtual Technologies Inc. February 2012 - (Free Research) Learn today's best practices and key considerations before optimizing virtualization backups. In this paper you'll receive an overview of the benefits that virtualization technologies can offer, explore key priorities regarding virtualization, and discover what backup solutions are best-suited to handle the technical demands of today's data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GE Healthcare Case Study by Intel and HP September 2011 - (Free Research) GE Centricity EDI, part of GE Healthcare IT’s Centricity portfolio, leverages technology to help healthcare providers improve patient care, streamline operations, trim revenue cycles and improve cash flows. Processes that were once handled manually are automated and can be performed around the clock.  Read this case study to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Controlled Explosion by Dell, Inc. November 2011 - (Free Research) Storing and managing ever-increasing amount of data presents a formidable business challenge. Midsized companies are particularly challenged, because they typically lack the resources to handle the deluge. You can’t stop the massivegrowth in data, but you can doa better job of managing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PCI DSS Compliance with Riverbed Stingray Traffic Manager and Stingray Application Firewall by Riverbed Technology, Inc. January 2012 - (Free Research) PCI DSS is mandatory for any business that handles confidential cardholder data. Riverbed® Stingray™ Traffic Manager and Stingray Application Firewall Module help with many parts of the PCI DSS specification, notably the web application firewall (WAF) requirements of section 6.6. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM March 2011 - (Free Research) Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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