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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com
March 27, 2012 - (Free Research) This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.
(EZINE) VIEW ABSTRACT | GO TO

The Art of Social Sales by Oracle Corporation
November 30, 2009 - (Free Research) Read this paper for a discussion from some of the top corporate leadership and thought leaders on how social selling, a.k.a. Sales 2.0, works in specific industries. Listen to what they have to say about how high tech, non-profits, retail, sports, and telcos do it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Euro crisis: Key questions CEOs and CIOs should ask each other by ComputerWeekly.com
April 02, 2012 - (Free Research) With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited
January 04, 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Serena Orchestrated Service Management: Demo by SERENA Software, Inc.
April 05, 2012 - (Free Research) Serena Orchestrated Service Management is a process-based ITSM solution that offers reduced TCO, speedy issue resolution,end-to-end visibility and improved user satisfaction. View this two-minute demo to see how and why it is so effective.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Serena Service Management: Free Trial by SERENA Software, Inc.
April 05, 2012 - (Free Research) Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Why Buy Vs. Build Serena Service Manager by SERENA Software, Inc.
April 04, 2012 - (Free Research) This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges by SERENA Software, Inc.
April 04, 2012 - (Free Research) This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Serena Service Manager: Demo by SERENA Software, Inc.
April 04, 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Serena Service Manager: A Process Driven Approach to Orchestrating IT Service Management (ITSM) by SERENA Software, Inc.
April 03, 2012 - (Free Research) This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions by SERENA Software, Inc.
June 30, 2011 - (Free Research) Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Guide to Successful IT Business Services

 by Hewlett-Packard Company
December 09, 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.
(EGUIDE) VIEW ABSTRACT | GO TO

Orchestrated Operations Management: 6 Steps to Competitive Dominance where the IT Rubber Meets the Road by SERENA Software, Inc.
December 30, 2011 - (Free Research) IT operations are evolving in a number of ways. Some of the obvious changes include virtualization and the cloud. However, there are 5 less obvious trends that are changing the dynamics of IT operations, each of which is explained in this white paper.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Services Brokerage for Dummies by Liaison Technology (E-mail this company)
April 18, 2012 - (Free Research) This e-book discusses all you need to know about cloud services brokerage and how you can leverage it in your cloud strategy.
(EBOOK) VIEW ABSTRACT | GO TO

How to Choose a Managed Network Services Provider by MegaPath Inc.
May 22, 2012 - (Free Research) <p>Managing you network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Find the most effective cloud services for your business by HP & Intel
October 21, 2011 - (Free Research) HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Packaged Services Can Help Enterprises Realize the Business Value of Their IT Landscape by SAP America, Inc.
May 22, 2012 - (Free Research) View this resource center to learn why many organizations are considered packaged services for delivering the software they need to run their mission-critical business processes while focusing limited resources on business outcomes as opposed to software project requirements.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pink Elephant Webcast: Will Dev and Ops EVER see eye to eye? by SERENA Software, Inc.
May 01, 2012 - (Free Research) <p>Access this informative webcast to uncover an innovative resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management strategy that integrates dev and ops teams to promote collaboration through a method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.</p>
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Identity is the New Perimeter by CA Technologies.
May 22, 2012 - (Free Research) The increasing adoption of cloud services has greatly impacted the way organizations must manage identity and access. In this webcast, explore the need for a new model for identity management and authentication and uncover how to effectively secure and manage control of access to the new, distributed application environment.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Boost Profitability with More Efficient Resource Scheduling by SAP America, Inc.
May 22, 2012 - (Free Research) This white paper discusses key ways to boost your bottom line through service organization. Read on to learn about an all-in-one system that streamlines allocations, optimizes resources, improves customer service and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Steelhead Cloud Accelerator Solution Brief by Riverbed Technology, Inc.
May 22, 2012 - (Free Research) <p>Companies embrace SaaS products like Microsoft® Office 365, Google Apps, and Salesforce.com®, for their flexibility and potential savings. Learn how enterprises must tackle performance challenges for SaaS applications to remain a viable option.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Services Anywhere - By Design by HP & Intel
May 16, 2012 - (Free Research) By now you've heard all about what the can cloud offer, but before you jump the gun, you must also consider the risks that this infrastructure model can introduce. This white paper examines a new cloud system that enables a hybrid approach so you can enjoy the cloud without compromise.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Digital Efficiencies - Bundeswher Fuhrpark xECM video by SAP America, Inc.
May 21, 2012 - (Free Research) Access this video to discover how Bundeswher Fuhrpark saved time and money and increased productivity with SAP Extended ECM for content and records management.
(VIDEO) VIEW ABSTRACT | GO TO

SAP Portal Content Management Video/Self Running Demo by SAP America, Inc.
May 21, 2012 - (Free Research) The SAP Portal Content Management application allows you to integrate content into workflows and enterprise workspaces of the SAP Netweaver Portal component. Watch this demonstration to learn how it helps you collaborate and manage documents, including uploading documents, organizing them into folders and communicating updates.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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