Virtualization | Customer Service (General) | Storage Management | Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Customer Interaction Management | Data Center Management | Backup Systems and Services | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Disk-based Backup & Storage/ RAID

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Tips for a Pain Free ERP Implementation by Plex Systems July 20, 2010 - (Free Research) Your next software implementation doesn’t have to be a nightmare. It can be done faster and with less training and without the need for upgrades or continued training. Read this paper to learn about the Plex Online implementation and training process, a process perfected over hundreds of successes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Try Office 365 for free for 30 days by Microsoft December 23, 2011 - (Free Research) Receive a 30 day no-risk trial of Office 365, a suite of Internet-based services devised to help meet your needs for robust security, 24/7 reliability, and user productivity. (TRIAL SOFTWARE) GO TO

Try Office 365 for free for 30 days by Microsoft December 23, 2011 - (Free Research) Receive a 30 day no-risk trial of Office 365, a suite of Internet-based services devised to help meet your needs for robust security, 24/7 reliability, and user productivity. (TRIAL SOFTWARE) GO TO

KineticD Security by KineticD August 02, 2010 - (Free Research) The purpose of this white paper is to demonstrate how KineticD meets and exceeds its clients' demands and expectations for the security of its online backup SaaS offering. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recover lost online revenue with customer experience management by Tealeaf November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Six Ways ERP Software as a Service (SaaS) Changes the Game for Manufacturers by Plex Systems July 20, 2010 - (Free Research) Manufacturers are burdened with costly, cumbersome ERP software nobody wants to use. This paper can help by explaining six game-changing aspects delivered by Plex Online SaaS ERP. Continue reading to learn how in each case, the benefit is an improved and optimized manufacturing process to help the enterprise thrive in a challenging market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Education Goes Virtual: City University of New York pilots application streaming project by Dell, Inc. and Intel December 01, 2008 - (Free Research) At the City University of New York (CUNY), 143 students and six faculty members are tak­ing part in a virtual application streaming pilot - as of September 2008, they can access cam­pus software instantaneously from anywhere via the Internet. Read this case study to learn more! (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation April 25, 2011 - (Free Research) Now that online shopping is a mainstream actitivity, the competition to win the e-commerce customer has never been fiercer. Today, the challenge is no longer getting customers to shop online but getting the existing base of online shoppers to spend more and exhibit brand loyalty. Learn how to win the battle of the brands in today's white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites by Oracle Corporation April 25, 2011 - (Free Research) Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

See Tickets Puts Online Service Center Stage with Riverbed by Riverbed Technology, Inc. November 09, 2011 - (Free Research) With 85 percent of its ticket sales made online, See Tickets needed a robust, secure, highly accessible website. The company chose the Riverbed Stingray Traffic Manager to ensure that its site was always online and fast, even during extreme peaks in traffic. Now the company’s valued customers receive optimal online service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf November 02, 2011 - (Free Research) This is a white paper compiled of survey findings on understanding a business' online customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop losing revenue from poor online customer experiences by Tealeaf August 01, 2011 - (Free Research) 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Data Warehousing Assessment Tool by Oracle Corporation December 12, 2011 - (Free Research) This tool offers you a better understanding of your organization’s ability to manage growing volumes of information. It only takes a few minutes to answer these questions and receive your score. Try it now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Web retailing - keeping the orders flowing by ComputerWeekly.com August 12, 2010 - (Free Research) Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase July 2005 - (Free Research) In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Project Management with QuickBase -- Working Together Made Easy (tm) by Intuit QuickBase August 2005 - (Free Research) In just a half hour, we can show you how the web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dell Fluid Data Helps BioWare Stay Ahead of the Game by Dell Compellent October 2011 - (Free Research) BioWare, a leading developer of console, PC and online role-playing games, is keenly aware of how critical data can be to the bottom line. The company implemented a data center virtualization solution based on the Dell Compellent Storage Center SAN with Dell Fluid Data technology and VMware server virtualization software. Read now to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2011 FFIEC Authentication Guidance: A New Standard For Online Banking Security by PhoneFactor January 2012 - (Free Research) This white paper provides an overview of the updated FFIEC Guidance on Authentication and addresses the threat landscape which helped define it. View now to explore the gap between the previous guidance and this latest update, and why methods like out-of-band authentication with transaction verification are key to protecting online banking today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protecting a Paperless office by Dell | EqualLogic December 2008 - (Free Research) By working with Dell, the Peterson Sullivan IT group achieved its goals of creating a consolidated and scalable IT environment with strong backup and disaster recovery strategies. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com December 2011 - (Free Research) In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Computer Weekly 22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. (EVENT) VIEW ABSTRACT | GO TO

CW+ Quocirca report: Reaping the benefits of IP geolocation by ComputerWeekly.com September 2010 - (Free Research) As more and more human activity moves online, it is easy to think that geography no longer matters—surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Auto-Snapshot Manager/ VMware® Edition: Automated, Integrated, And Scalable Protection Of Virtual Machines by Dell | EqualLogic November 2008 - (Free Research) Auto-Snapshot Manager/VMware Edition (ASM/VE) is a unique and innovative data protection feature of the Dell EqualLogic™ PS Series iSCSI SAN that enables fast online backups and quick restores of VMware virtual machines and VMFS file systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comprehensive Data Protection and Disaster Recovery by Dell | EqualLogic November 2008 - (Free Research) With the growth of virtual server deployments come new challenges to effectively protect virtualized data sets. Traditional backup and recovery methods become less effective as the virtual infrastructure scales, creating the need for more scalable… (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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