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Videocast: Gotchas That Can Get Ya in 2012: Critical Issues in Supporting Self-Service BI by Actuate February 06, 2012 - (Free Research) During this webcast, Claudia Imhoff, of Intelligent Solutions, and Jeff Morris, of Actuate, will discuss the top issues that business intelligence (BI) implementers must tackle to create a sustainable and maintainable self-service BI environment in 2012. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying Private Cloud Operations by Dell, Inc. and Intel November 21, 2011 - (Free Research) This IDC technology spotlight discusses the role that self-service provisioning, automation, and workload mobility management software plays in enabling IT organizations to efficiently manage private and hybrid cloud environments.  In addition, it introduces a new, advanced solution that can help optimize cloud management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take Complete Control with the Private Cloud by Microsoft Corporation India Pvt Ltd January 10, 2012 - (Free Research) This exclusive white paper offers a quick checklist that you can use to take the next step to managing and controlling IT across the IT ecosystem to the private cloud. Discover how the private cloud offers many of the same benefits as the public cloud, including self-service, scalability, and elasticity, along with additional security features. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Kronos Workforce Central return on investment by ComputerWeekly.com February 25, 2011 - (Free Research) Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system for managing all the facets of the employee lifecycle.The solution can also increase visibility into labor issues and costs for improved decision making. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Private Cloud E-Zine Vol. 4 by SearchCloudComputing.com November 10, 2011 - (Free Research) As cloud continues to evolve, IT managers are looking for better integration of cloud platforms with existing tools, greater control and management, improved self-service and greater portability among cloud environments. This e-zine takes a look at trends in cloud computing, using open source software, moving applications to the cloud. (EZINE) VIEW ABSTRACT | GO TO

How Verification Services Fortify Your Software Escrow Solution by Iron Mountain December 28, 2011 - (Free Research) This paper examines the types of verification services used in the escrow industry. It discusses why verification has become a best practice for both the users of software and the developers creating the applications, as well as a solid recommendation by the lawyers who advise them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Health Insurance Fraud Detection and Prevention with Sybase IQ by Sybase, Inc. May 09, 2011 - (Free Research) This paper discusses the benefits of analytics servers. It details Sybase IQ, a high performance analytics server designed specifically for mission-critical business intelligence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites by Oracle Corporation April 25, 2011 - (Free Research) Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Customer Engagement Index by SAP America, Inc. July 25, 2011 - (Free Research) This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Mistakes Companies Make and How to Avoid Them by SAP America, Inc. September 28, 2009 - (Free Research) This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. Use the self-assessment questionnaire at the end of this paper to determine the level of business intelligence opportunity across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operationalizing Online Customer Experience by Tealeaf September 28, 2011 - (Free Research) This webinar details the strategic value of operationalizing a customer experience effort across your business. What's more, to give you a head start, Eric T. Peterson will outline Web Analytics Demystified's six step process for operationalizing customer experience management within your own organization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

August Issue of Information Security magazine: On the Lookout: Countering modern threats requires hunting intruders by Information Security Magazine August 08, 2011 - (Free Research) This month's Information Security Magazine Online cover story highlights the concern surrounding self-defending networks and explores a new approach to network security – CTOps. Also, learn how to uncover hidden opportunities that could be lurking in your overflow of data and gain an indepth look of the biggest IT giants in today's security market. (EZINE) VIEW ABSTRACT | GO TO

Automate Service Delivery/Hybrid Clouds: Addressing today's problems while setting the stage for an agile infrastructure by CA Technologies. June 09, 2011 - (Free Research) As more organizations look to move to the cloud, IT pros are finding themselves at an internal crossroads with the decision of facilitating self service while also looking to develop an appropriate roadmap for cloud technologies. Learn how automation plays a key part in creating a dynamic data center and make a decision today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HIPAA Compliance White Paper by KineticD August 02, 2010 - (Free Research) Data Deposit Box supports HIPAA compliance through automated, continuous off-site dataprotection with on-demand recovery, while ensuring strict data security and confidentiality. Data Deposit Box eliminates the damaging impact of data loss. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How the cloud is changing  your service requirements by BMC Software, Inc. October 25, 2011 - (Free Research) This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The BlackBerry PlayBook tablet’s Good Bones by BlackBerry December 02, 2011 - (Free Research) Tablets are becoming very popular in the workplace. Choosing the right tablet is not an easy decision. Learn why the BlackBerry PlayBook is the first and only tablet certified for deployment within US federal government agencies. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Project Management Best Practices for Maximum Performance via Effective Integration by Global Knowledge December 17, 2010 - (Free Research) This white paper highlights how project managers can utilize effective integration of multiple disciplines to achieve maximum performance. A disciplined collaboration between the BA and BPM has become a prerequisite for success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Layer 2 by Global Knowledge February 12, 2010 - (Free Research) For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Unique Express Makes Inroads to a Smarter Freight Solution CASE STUDY by IBM and Intel June 07, 2011 - (Free Research) Read this case study to learn more about the benefits of the Omnix software and how the high availability of the System x server lends of the success of this end-to-end distribution system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ovum: Security trends to watch in 2011 by ComputerWeekly.com January 25, 2011 - (Free Research) Security needs are growing fast. Businesses are facing a large-scale and well-resourced criminal network intent on defrauding them and their customers. On top of this there is the growing threat of cyber espionage, and the need to meet ever more stringent compliance benchmarks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com September 21, 2010 - (Free Research) Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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