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Lubrizol's Service Management Transformation by HP and Intel
June 01, 2011 - (Free Research) This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.
City of Tucson - City Government Pursues ITIL with HP Training by HP and Intel
May 31, 2011 - (Free Research) This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction.
Top Twelve Skills for 2012 by Global Knowledge
January 05, 2012 - (Free Research) What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social.
PMP Examination Changes for 2011 by Global Knowledge
March 04, 2011 - (Free Research) The Project Management Institute (PMI) prides itself as the largest project management organization in the world and for the comprehensive, standards-based Project Management Professional (PMP) certification it offers to project managers. Check out this white paper to learn more.
Five Challenges to ITIL Best Practices by Global Knowledge
October 18, 2010 - (Free Research) The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges.
The Scoop on the New CCNA and CCNP Specializations by Global Knowledge
September 22, 2009 - (Free Research) There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.
Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge
March 13, 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).
Measuring the True Business Benefits of Web Collaboration by CA Technologies.
September 2008 - (Free Research) This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Conflicker Working Group - Lessons learned from Conflicker by ComputerWeekly.com
January 2011 - (Free Research) In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Open Group: FAIR -ISO/IEC 27005 Cookbook by ComputerWeekly.com
February 2011 - (Free Research) The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
How to tie learning to business impact by ComputerWeekly.com
December 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.
Special report on Dell by ComputerWeekly.com
February 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked.
Ovum: CIO trends for 2011 by ComputerWeekly.com
February 2011 - (Free Research) The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage.
CW+: Special Report on CA Technologies by ComputerWeekly.com
January 2011 - (Free Research) CA Technologies is one of the world’s largest independent software companies with revenues of $4.4bn (£2.7bn). The IT infrastructure supplier specialises in software products that help users manage their mainframes and distributed computing environments.
Building the IT economy: transforming your organisation by ComputerWeekly.com
September 2010 - (Free Research) Leaders in an IT-enabled economy will transform their organisations by using IT to manage business processes that enable change, meet customer expectations and adapt to the needs of their markets.
Building a high-performance application infrastructure by ComputerWeekly.com
March 2011 - (Free Research) Even the best-developed applications will fail to meet requirements if the software infrastructure used to deliver them is inefficient, overly complex or lacks flexibility. This report examines the key technology considerations for what is often called middleware.
White paper: Building a Flexible IT Architecture by ComputerWeekly.com
March 2011 - (Free Research) Tools such as service-oriented architecture and business processmanagement are increasingly important to building an IT infrastructurethat meets customer needs and responds to market demands.
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